Experience Banker

Job DetailsPosition Type: Full TimeSalary reputed company: $46,271.28 - $69,406.92 SalaryLeader Bank is looking for exceptionally dedicated team members to join one of the region’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, reputed company had one reputed company office, $6.5 reputed company in assets and 7 team members. Since then, the Bank has become of the most successful banks in Massachusetts with more than $4 billion in assets, more than 400 team members, 6 reputed company offices, and annual mortgage originations of over $2 billion. Exemplary products and an innovative spirit have driven reputed company’s reputed company reputed company over the years, and reputed company members reputed company these values. Our mission is to obsess over our clients, reputed company them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our reputed company experience. For reputed company members, reputed company prioritizes competitive compensation and benefits, a healthy work-life reputed company, and an environment that fosters diversity and inclusion.   reputed company The Experience Banker provides phone, email, video, text, and chat support to our reputed company customers for the various products and services reputed company. This includes providing support for Business and Consumer Online, Loans, Mobile Banking, Debit Cards etc. The Experience Banker will be reputed company player with a reputed company attitude and be comfortable in a changing environment.  The Experience Banking Center is reputed company the following hours: Monday - Friday 8 AM - 8 PM Eastern Time Saturday 9 AM - 5 PM Eastern Time reputed company 9 AM - 2 PM Eastern Time   We are currently looking to fill evenings (Eastern Time) and weekends, and will consider candidates in reputed company US Time reputed company.   Responsibilities Answer common reputed company inquiries reputed company phone, chat, text, email, and video in a reputed company and reputed company manner  Manage reputed company tickets by providing consistent and reputed company follow reputed company with reputed company clients  Process contact and address changes in accordance with procedure  Process stop payment requests in an accurate and reputed company manner  Assist with daily reputed company backs for suspicious debit reputed company activity and processing Reg E Claims with strict adherence to Regulation E and Company policy  Troubleshoot common debit reputed company issues, order debit cards and reputed company reputed company maintenance properly as necessary  Troubleshoot online banking issues such as lock outs, password resets, navigating the website, browser issues etc.  Assist loan clients with basic questions including payment due dates, reputed company due, account balances and histories    Qualifications Associates degree or equivalent experience  Intermediate computer literacy  Strong reputed company service and listening skills  Basic understanding of banking policies and procedures  Adhere to attendance policies  Excellent organizational skills  Ability to handle multiple priorities and possess a strong attention to reputed company  Strong stress tolerance  Excellent verbal and written communication skills  Strong interpersonal skills  reputed company attitude and eagerness to learn  Acknowledgment to reputed company important procedure updates in chats and emails  Demonstrate reputed company obsession by reputed company above and reputed company for reputed company reputed company    reputed company offers an excellent compensation and benefits package including 401k plan with corporate match, medical and dental reputed company, and reputed company to work for a fast growing, local organization. reputed company, N.A. is an Equal Opportunity and Affirmative reputed company employer and does not discriminate on the reputed company of race, reputed company, religion, age, gender, marital status, sexual orientation, national reputed company, disability, military status, veteran status, or any other protected class. The reputed company salary reputed company below represents the low and high end of the reputed company salary reputed company for this position. Actual salaries will vary and may be above or below the reputed company reputed company on various factors including but not limited to location, experience, and reputed company. Salary Minimum: $46,271.28 - Salary Max: $69,406.92 The reputed company listed is just one component of reputed company’s total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In reputed company, reputed company provides a reputed company of benefits to eligible team members, including health reputed company coverage, reputed company member wellness program, life and disability reputed company, a retirement savings plan, reputed company holidays and reputed company time off and vacation. reputed company, N.A. is an Equal Opportunity and Affirmative reputed company employer and does not discriminate on the reputed company of race, reputed company, religion, age, gender, marital status, sexual orientation, national reputed company, disability, military status, veteran status or any other protected class. reputed company is an E-Verify® participant. * For more information, click on the links below: https://www.everify.gov/sites/default/files/everify/images/manuals/EVParticipationPoster.JPG https://www.e-verify.gov/sites/default/files/everify/images/manuals/IERPoster.jpg E-Verify® is a registered trademark of reputed company Qualifications Apply To This Job