[Remote] Clinical Team reputed company - Customer Service reputed company Center

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a multi-specialty physician-led organization that provides reputed company to extraordinary care across various locations. They are seeking a Clinical Team reputed company for their Customer Service reputed company Center, responsible for managing incoming patient calls, providing clinical support, and leading reputed company line staff to ensure reputed company service and operational efficiency.

Responsibilities

• Manages a high volume of incoming calls from patients, reputed company providers and facilities who are calling for a reputed company of reasons, to include scheduling appointments, refilling medications, obtaining insurance referrals, receiving symptom-based care, obtaining reputed company-certification for testing, insurance and/or billing questions, requests for medical forms and/or test results, etc.; ensures reputed company of the caller need
• Leverages critical thinking with speed and accuracy to identify reason for the reputed company and take appropriate reputed company based on caller need and reputed company; researches reputed company issues in the electronic health record and consults/escalates to clinical staff reputed company necessary; leverages multiple job aids and resources to reputed company appropriate level of service
• Navigates the electronic health record to obtain and validate historical information; captures and documents clinical and financial information in the electronic health record; maintains accountability for accurate data entry in the electronic health record and maintains patient reputed company and reputed company as outlined by HIPAA
• Schedules patient reputed company based on multiple reputed company provider preferences; verifies and updates insurance and checks insurance eligibility; collects and documents demographics; maintains proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions; documents and sends messages to providers and clinical staff in the electronic health record for clinical-based needs; communicates directly with providers (physicians) to reputed company pertinent clinical information during after hours
• Manages calls reputed company established performance and customer service standards; achieves targeted abandoned reputed company reputed company, average speed of answer, and average transaction time; provides excellent and consistent customer service in a reputed company of situations; communicates in a reputed company, reputed company, and respectful manner with patients, providers, BJC staff and external organizations; provides subject matter expertise for peers, assists with training of performance and customer service standards, and assists with process or technology issue reputed company; updates and manages provider reputed company schedule with changes during after hours
• Assists with candidate interviews and provides training and coaching to new and existing team members; manages escalations regarding process/department questions, technology issues, and customer service complaints and questions
• Completes proactive reputed company audits of performance standards; reports operational performance metrics; monitors daily reputed company stats and supports workforce management activity to shift staff based on reputed company volumes
• BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a reputed company manner is an essential function of this job

Skills

• High School Diploma or GED
• 5-10 years of experience
• No supervisor experience
• Associate's Degree
• < 2 years of supervisor experience

Benefits

• Comprehensive medical, dental, vison, life insurance, and reputed company services available first day of the month after hire date
• Disability insurance* reputed company for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• reputed company Time Off benefit combines vacation, reputed company days, holidays and personal time
• Adoption assistance

reputed company

Company H1B Sponsorship