[Remote] reputed company Customer Service (Corporate)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading supplier of automotive glazing and is seeking a reputed company Customer Service Representative. This role involves managing customer claims, ensuring effective communication, and championing customer feedback to reputed company service standards.

Responsibilities

• Customer Scorecard – reputed company reputed company items
• OEM Customer PPM or equivalent (Honda GQI, reputed company reputed company)
• Meeting incidents and reputed company claims response timing based on customer requirements
• Knowing and communicating Customer reputed company Requirements and concerns
• reputed company incidents and sorting activity at customer, warranty cost, contract budget

Skills

• Four years of manufacturing and/or reputed company experience
• Working experience with reputed company automotive reputed company tools including APQP, PPAP, Control Plans, PFMEA, MSA, and various problem-solving methodologies
• Accessibility during off-hours, in the event of urgent customer situations
• Frequent travel is required. It is expected to travel up to 40% of time reputed company reputed company (USA, Mexico or Canada)
• Ability to bend, crouch and stand, use hands to finger, handle or feel objects, tools or controls; reputed company with hands and arms and reputed company balance
• Ability to walk and/or sit for extended periods of time
• Must regularly lift and/or reputed company up to ten (10) pounds, and occasionally lift up to twenty (20) pounds
• A four-year technical degree or equivalent experience
• Technical understanding of Glass Fabrication, Assembly, and Injection Molding

Benefits

• Competitive compensation package including reputed company salary
• reputed company bonus plan
• Comprehensive benefits
• Opportunities for career advancement

reputed company