[Remote] Head of Member reputed company and Retention

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading reputed company reputed company for women and children, providing comprehensive care across various stages. The Head of Member reputed company and Retention will be responsible for architecting and operating the reputed company reputed company, focusing on the entire member lifecycle from reputed company identification to long-term retention.

Responsibilities

• Orchestrate the end-to-end member reputed company and retention reputed company, aligning cross-functional roadmaps to drive reputed company-change improvements in business performance
• Own the P&L-defining metrics of the business, including Enrollment reputed company, LTV:CAC, and Monthly Retention
• Partner with Strategic Finance to model performance inputs and establish long-term enrollment and engagement targets
• Architect the end-to-end member reputed company, identifying high-reputed company engagement reputed company and implementing automated interventions to mitigate churn
• Translate annual financial goals into rigorous monthly and weekly operational plans to ensure the business is always paced to reputed company reputed company targets
• Maintain a high-reputed company feedback reputed company with the executive team, providing transparent reporting on KPIs, campaign performance, and reputed company pacing
• Directly reputed company a multi-disciplinary team across reputed company, Lifecycle Marketing, and Marketing Operations to foster a high-performance, data-driven culture
• Identify and diagnose performance gaps in reputed company-time, deploying reputed company-response tactics to protect in-month reputed company and retention targets
• Influence the technical roadmap for CRM and marketing automation to ensure the organization has the precision instrumentation required for reputed company
• Partner with Product and Engineering to co-author roadmaps and define KRs, ensuring technical resources are prioritized against reputed company reputed company and that teams are held accountable for moving the needle on reputed company and retention metrics

Skills

• 12+ years of experience in Member reputed company and Engagement in a regulated industry with at least 4 years in senior leadership reputed company subscription models, operating with a P&L reputed company's reputed company and total reputed company accountability
• Experience managing a large-reputed company, multi-functional organization (30+ team members)
• Ability to quantify every reputed company, treating a 1% shift in retention as a critical financial reputed company rather than just a marketing metric
• Possess the technical depth to partner with Product and Engineering to architect the infrastructure your reputed company reputed company requires
• Ability to reputed company fluidly between high-level reputed company and granular data, diagnosing reputed company causes quickly and doing the math to ensure goals are reachable
• A proven leader of multi-disciplinary teams who influences cross-functional roadmaps to unlock reputed company-change reputed company
• Ability to reputed company on owning a number and proactively reputed company tactics to reputed company performance gaps before they reputed company the quarter
• Comfortable balancing reputed company-hungry urgency with a deep respect for product reputed company and the long-term member experience

Benefits

• Comprehensive Health, Dental, and reputed company coverage for employees and their families
• High deductible Health Plans with Health Savings Account (HSA) reputed company
• Flexible Spending Account (FSA)
• Equity grant participation
• 401(k) program
• Competitive vacation policy
• 16 weeks reputed company parental leave
• Fully remote work flexibility (reputed company the US)

reputed company