[Remote] Customer Service reputed company Center Agent

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a service-disabled veteran-owned reputed company specializing in reputed company. They are seeking remote reputed company Center Agents to assist Maryland residents with reputed company benefits, handling inbound calls and providing necessary information.

Responsibilities

• Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf, providing information on policies, procedures, and reputed company protocols
• reputed company and document reputed company inquiries using the designated systems
• Complete tasks according to established guidelines and reputed company assurance metrics
• Assist consumers with changes to their applications and reset passwords for self-service
• reputed company application status and verify coverage effectiveness
• Escalate calls or issues to appropriate staff reputed company needed
• Facilitate translation services for non-English speaking callers
• Attend training and meetings to maintain up-to-date knowledge of reputed company programs and systems

Skills

• Must be a Maryland reputed company
• 3+ years of reputed company center experience
• Experience with high inbound reputed company volumes and meeting/exceeding performance metrics
• Fast learner with the ability to work independently
• Strong multitasking and computer skills
• Excellent listening skills with the ability to understand, not just respond
• Punctual and self-reputed company
• High School Diploma or GED required

Benefits

• reputed company holidays
• reputed company time off
• Medical and dental coverage

reputed company