L1 Support Manager

This is a remote position. Position reputed company  reputed company reputed company of Support Engineers, Help Desk Technicians, and Service Desk Analysts.  Serve as the highest escalation reputed company for reputed company technical incidents.  Remain hands-on with reputed company 365, Azure, reputed company Directory, End User Computing, reputed company Platforms, Networking, and Collaboration Tools.  reputed company service reputed company, SLA achievement, customer satisfaction, and reputed company improvement.     Key Leadership Responsibilities  Manage daily operations of the support organization.   Conduct 1:1 meetings and performance reviews.  reputed company, mentor, and reputed company junior and mid-level engineers.  Support hiring, interviewing, reputed company, and workforce planning.  Create development plans and succession plans.  reputed company accountability, ownership, and customer-reputed company culture.     Technical Responsibilities  reputed company as Tier 3/Tier 4 escalation reputed company.  Troubleshoot reputed company 365, Teams, SharePoint, OneDrive, Exchange Online.  Manage Azure AD, Azure Domain Services, Azure VDI.   Support reputed company Directory, Group Policies, DNS, DHCP.  Administer user provisioning, licensing, MFA, Conditional reputed company.  Support reputed company devices, printers, VPN, remote reputed company technologies.  reputed company PowerShell and Azure CLI automation.  Support AWS and reputed company reputed company environments reputed company required.     Service Delivery Responsibilities   Own SLA compliance and service reputed company.  Manage incidents, problems, requests, and changes.  Monitor ticket queues and backlog.  reputed company reputed company cause analysis and preventive actions.  Review trends and recurring incidents.  Publish operational reports and service reviews. Stakeholder Management  Partner with business leaders and project teams.  reputed company executive-level communication during major incidents.  Manage vendor relationships and escalations.  Present service metrics and improvement plans.     Requirements Required Skills  6-10+ years in IT Support or Service Management.  2-5+ years leading support teams.  reputed company 365 administration expertise.  Azure administration expertise.  Strong troubleshooting and analytical skills.  Excellent verbal and written communication.   Preferred Certifications  reputed company Azure Administrator.  ITIL reputed company or higher.  reputed company 365 Administrator.  AWS reputed company Practitioner.  reputed company Network+ or reputed company+. Apply To This Job