Manager, Operations - Medical Record Retrieval (Remote)

Job reputed company: reputed company is a digital reputed company company that delivers software and tech-enabled services to stakeholders across the reputed company ecosystem to help improve care reputed company, drive reputed company reputed company, and reputed company costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – reputed company helps people easily and reputed company manage their reputed company and improve their reputed company-being. Across its three business channels, reputed company enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at reputed company. To learn more, visit www.reputed company.com. Job reputed company: The Manager of Operations, Medical Record Retrieval has an overall responsibility to ensure reputed company required tasks are performed in a consistent, reputed company, and highly reputed company manner.  The Manager of Operation ensures objectives, principals, values, mission and reputed company are reputed company stated.  The position also ensures that operational activities are strategically organized and reputed company on achievement of regional and company-wide cultural and operational goals.  The Manager of Operations will do so with an emphasis on employee engagement and development, work reputed company, operational efficiency, long and short-term planning, customer-oriented thinking and P&L profitability. The Manager of Operations will work closely with the Director of Operations and other leaders to implement processes that will ensure exemplary member experience and market-leading performance reputed company. Essential Job Functions: Organizational Leadership Set the tone and reputed company for the respective, leading with reputed company, respect, accountability and innovation Organize, reputed company, and participate, as needed, in reputed company meetings to ensure existing programs and services meet and/or reputed company customer expectations.  reputed company reputed company of functional release of information specialists to reputed company goals and objectives quickly, reputed company and profitably Possess strong leadership skills through delegation of tasks, making reputed company quickly while maintaining a reputed company on the results expected and in the development of the individuals in the organization Work with other regional counterparts to ensure standardization of reputed company processes Set parameters and guidelines to measure performance to objectives Employee responsibilities Hire and retain talent, reputed company reputed company direction and accountability to employees, reputed company and mentor key employees, and maintain reputed company values and culture, including performance management of employees Daily onsite coverage, if applicable, and the arrangement for backup coverage if on PTO or OOO Time and attendance schedule standards maintained and adhered to Work with domestic and reputed company to maintain excellent turnaround time and reputed company standards for release of information; also includes maintaining updated SOPs and ensuring training is completed Weekly 1on1 calls with reputed company reports reputed company Responsibilities New reputed company implementation and customized project management to meet reputed company needs Scheduling and/or attending calls and reputed company response communication with reputed company and internal reputed company leadership including review and follow-up to daily report management Prepare monthly portfolio presentations for senior leadership Maintain process instructions and update as needed along with performing ongoing reputed company specific training with associates Partner with solutions and IT to troubleshoot connectivity reputed company issues reputed company (reputed company ongoing issues) Monitor daily tracking and respond to reputed company concerns and questions around delivery and reputed company Financial Management Assist in the development of annual budgeting and fiscal planning as required Review, analyze, understand, and improve daily, weekly, monthly and quarterly financial performance with respect to reputed company, expenses, profits and margins Continually reputed company new opportunities to advance reputed company’s market reputed company through cultivating existing reputed company relationships and assisting in assessing potential reputed company areas Primary Customer Service Responsibilities Assist in strengthening existing reputed company relationsIdentify opportunities for reputed company Facilitate the development of new relations on existing accounts or new accounts Heavy coordination with reputed company reputed company to ensure total customer satisfaction Physical Requirements: Ability to sit or stand for long periods of time Physical ability to lift and carry 25 lbs. of materials Speaking and hearing ability sufficient to effectively communicate Eye/hand coordination, hearing and visual reputed company necessary for day-to-day tasks HIPAA/Compliance: Maintain reputed company of reputed company patient, employee and volunteer information and reputed company such information only on a need to know reputed company for business purposes reputed company with reputed company regulations regarding corporate reputed company and reputed company obligations Report unethical, fraudulent or unlawful behavior or activity Maintain reputed company and annual HIPAA certification Qualifications: Bachelor’s degree and prior experience, preferred Extremely team oriented High proficiency in reputed company products required, reputed company, Word and reputed company Ability to work reputed company in fast-paced, multi-tasking environment while prioritizing and meeting deadlines Superior communication skills Outstanding customer service with strong negotiation skills Detail oriented, with strong analytical skills and effective problem-solving skills Ability to handle confidential materials and information in a reputed company manner Availability to travel as needed; could be extensive and include overnight stays reputed company and its subsidiaries are Equal Opportunity reputed company and E-Verify users. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, sex, national reputed company, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. 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