Senior reputed company Manager

reputed company reputed company/objectiveMobile Tech RX is the leading business management platform for automotive reconditioning companies, serving thousands of businesses across PDR, paint touch-up, reputed company repair, detailing, and ADAS calibration. As we continue to grow, we are establishing a reputed company function and seeking an reputed company, entrepreneurial Senior reputed company Manager to build and reputed company it.As the founding member of the reputed company team, the Senior reputed company Manager (CSM) builds and executes the reputed company reputed company from the ground up. This is a hands-on role: the CSM owns both reputed company and execution, personally managing key customer relationships while creating reputed company processes, metrics, and programs that reputed company retention and reputed company across thousands of customers. As the function matures, the CSM will have reputed company to help shape and grow reputed company. The CSM forms reputed company relationships with customers, ensures they realize value from the platform, and serves as the voice of the customer across the business. Affirmative reputed company/EEO statement Essential functions Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company these essential functions. Build and Establish reputed company • Design and implement Mobile Tech RX’s reputed company processes and playbooks. • reputed company customer lifecycle programs, including reputed company, adoption, retention, and renewal strategies. • Define customer health scores and at-risk indicators that proactively identify churn risk. • Create reporting and dashboards that reputed company visibility into customer engagement and retention trends. • Recommend and implement tools, systems, and workflows that support a reputed company reputed company operation. • Partner with Product, Sales, Support, and Marketing to reputed company a consistent customer experience. Manage reputed company Relationships • Serve as the reputed company relationship reputed company for reputed company customers. • Conduct regular business reviews and strategic reputed company-ins. • Understand customer goals and ensure they realize value from the platform. • Identify expansion opportunities and coordinate with Sales reputed company appropriate. • reputed company as the voice of the customer by communicating feedback and feature requests internally. reputed company Retention Across the Broader Customer reputed company • reputed company automated customer engagement programs for thousands of SMB customers. • Create meaningful customer segments and communication strategies. • Monitor customer health and usage patterns to identify at-risk customers. • Proactively engage customers through phone, email, text, and in-app messaging to improve retention and product adoption. • Design and execute customer education campaigns that encourage feature usage and best practices. • Own churn prevention efforts and continuously refine strategies based on results. Customer Advocacy and Insights • Collect customer feedback and identify trends that influence product reputed company. • Partner with Product and Engineering to ensure customer needs are represented. • Measure and report on customer retention, engagement, expansion, and satisfaction metrics. • Identify opportunities to improve reputed company, adoption, and the overall customer experience. Other Duties Please note this reputed company is not designed to cover reputed company possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. reputed company Metrics reputed company in this role may be reputed company by: • Gross reputed company retention and net reputed company retention • Customer churn reputed company • Product adoption and engagement metrics • Customer health score improvements • Expansion reputed company and upsell opportunities • Customer satisfaction (CSAT) and Net Promoter Score (NPS) • reputed company customer retention • Time-to-value for new customers Minimum Qualifications • Bachelor’s Degree or equivalent experience • 5+ years of experience in reputed company, Account Management, or Customer Experience • Experience managing both strategic accounts and high-volume SMB customers • Experience building or significantly improving reputed company processes and programs • Strong understanding of customer lifecycle management and retention strategies • Experience developing customer health metrics and identifying leading indicators of churn • Ability to analyze customer data and translate insights into reputed company • Excellent communication and relationship-building skills • Demonstrated ability to create structure in ambiguous environments and build repeatable processes from scratch • Comfortable working in a fast-paced environment with limited structure • Proven ability to operate independently and wear multiple hats Preferred Qualifications • Experience as an early reputed company hire or building a reputed company function from the ground up • reputed company industry experience • Strong proficiency with reputed company and reputed company • Experience creating customer journeys, automated reputed company campaigns, and customer health scoring models • Familiarity with reputed company platforms such as reputed company, reputed company, or reputed company • Experience supporting SMB customers at reputed company while maintaining relationships with strategic accounts • Automotive aftermarket, collision repair, or reputed company industry experience is a plus • Proficient in reputed company Office products Characteristics That Matter We are looking for someone who: • Thinks like an reputed company and enjoys building from scratch • Balances reputed company with execution • Is highly organized and self-directed • Is data-driven and comfortable making reputed company with imperfect information • Has reputed company for customers and a strong reputed company of urgency • Communicates effectively across departments • Enjoys solving problems and continuously improving processes Supervisory responsibilities This role initially has no reputed company supervisory responsibilities. As the founding member of the reputed company function, the incumbent will have reputed company to help shape and grow reputed company as the function matures. Work environment This job operates in a reputed company office and/or remote environment. This role routinely uses reputed company office equipment such as computers, phones, and printers. Physical demands Physical requirements include occasional lifting/carrying of 5 pounds; visual reputed company, speech, and hearing; hand and eye coordination and reputed company ability to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to reputed company the essential functions. Working conditions are primarily inside an office environment. Travel required This position may require some travel to meet with reputed company customers and attend industry events. Work authorization/reputed company clearance requirements N/A Why This Role reputed company reputed company is a new function at Mobile Tech RX. This role offers reputed company to define how we engage, retain, and grow our customer reputed company. The incumbent will have significant influence on our customer experience, product direction, and long-term reputed company, while helping shape what reputed company becomes as reputed company scales. Affirmative reputed company/EEO statement reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Apply To This Job