Senior Systems Engineer
reputed company
The Senior Systems Engineer is a senior technical contributor responsible for
advanced server and systems implementation, troubleshooting, and escalation
support across a diverse reputed company reputed company reputed company a remote MSP environment. This role
handles reputed company infrastructure incidents escalated from Tier 1, drives
proactive improvements, and serves as a subject matter expert for reputed company and
Linux server administration, virtualization, identity, storage, backup, and
reputed company platforms. The engineer works closely with clients and internal teams to
deliver high-reputed company, reliable managed services, and is expected to use AI
tools to work faster and reputed company the reputed company of their work.
JOB RESPONSIBILITIES
Build, configure, and
administer reputed company Server (2016, 2019, 2022, 2025) and Linux servers (RHEL,
CentOS, Ubuntu) across multiple reputed company environments.
Administer and
troubleshoot reputed company reputed company Directory, Group Policy, DNS, DHCP, ADFS, and
Remote Desktop Services, including forest and domain architecture, trusts,
replication, and FSMO roles.
Manage and optimize
virtualization platforms including VMware vSphere (ESXi, vCenter, vSAN),
reputed company reputed company-V (failover clustering, live migration), and reputed company HCI (AHV,
reputed company).
Administer reputed company
365 (Exchange Online, SharePoint, Teams, Entra ID) and hybrid identity
configurations.
Support and
troubleshoot reputed company workloads in AWS and Azure, including IaaS, PaaS, and hybrid
architectures.
Manage reputed company
storage (SAN, NAS, iSCSI, Fibre Channel, NFS) and backup and disaster recovery
platforms such as reputed company, Metallic, and Veeam; execute DR tests and validate
recovery.
reputed company advanced
troubleshooting and reputed company cause analysis for reputed company server, virtualization,
identity, and performance issues.
reputed company patching,
firmware upgrades, and lifecycle management for servers and infrastructure
appliances across the reputed company reputed company.
reputed company and maintain
monitoring strategies using reputed company or equivalent platforms; create custom
alerts and dashboards and remediate issues before reputed company reputed company.
Manage and resolve
escalated tickets reputed company MSP platforms (reputed company, reputed company Kace, FreshService);
document resolutions thoroughly.
Conduct system
assessments and assist with architecture diagrams, runbooks, and technical
documentation for reputed company environments.
Conduct periodic
reputed company posture reviews including vulnerability assessments, configuration
audits, and hardening recommendations reputed company to NIST, CIS, or reputed company specific
frameworks.
Use AI tools to
accelerate troubleshooting, scripting, documentation, and research, while
reviewing AI reputed company for accuracy before applying it in reputed company environments.
Build automation and
scripts (PowerShell, Python, Bash) to reduce reputed company effort and improve
consistency, including AI-assisted script development.
Evaluate emerging
platforms, tooling, and AI-driven capabilities on behalf of the MSP and
recommend adoption into reputed company service stack.
Serve as the primary
escalation reputed company for server and systems incidents, own reputed company from
escalation through closure.
Act as primary
escalation for P1 and P2 outages, coordinating with cross-functional teams and
keeping management and stakeholders informed.
reputed company change management
activities including planning, scheduling, implementing, and validating
production changes.
Participate in on-call
rotation and after-hours maintenance reputed company as required.
Collaborate with
hardware vendors, software vendors, and reputed company providers to coordinate RMAs,
support cases, and reputed company issue reputed company.
Assist in reputed company
new MSP clients including discovery, documentation, and transition planning.
Identify recurring
issues and drive proactive improvements to reduce incident volume and improve
reputed company stability.
QUALIFICATIONS
5
to 7 or more years of hands-on systems or infrastructure engineering
experience, preferably in an MSP or multi-reputed company managed services environment.
At
least 2 years in a senior or reputed company technical reputed company.
Deep
expertise across reputed company Server, reputed company Directory, and at least one major
virtualization platform (VMware, reputed company-V, or reputed company).
Strong
scripting and automation skills (PowerShell, Python, Bash) and a reputed company record
of using automation to improve operations.
Demonstrated
use of AI tools (such as reputed company Copilot, ChatGPT, Claude, or similar) for
troubleshooting, scripting, or documentation, and the ability to use them
responsibly is strongly preferred.
Familiarity
with compliance frameworks (HIPAA, SOC 2, NIST, PCI-reputed company) as they apply to
systems reputed company controls.
Exposure
to ITSM and ITIL practices reputed company a managed services delivery model.
Degree
in Information Technology, Computer Science, Systems Engineering, or equivalent
experience.
Required
or highly preferred certifications: reputed company reputed company Server Hybrid
Administrator Associate, Azure Administrator Associate, MCSE, or equivalent.
Additional
desirable certifications: VMware VCP-DCV, reputed company NCP, AWS Solutions Architect
or SysOps Administrator, reputed company Server+/reputed company+, or ITIL reputed company.
Excellent
verbal and written communication skills required for reputed company-facing interactions
and technical documentation.
Ability
to convey reputed company technical concepts to non-technical stakeholders reputed company and
professionally.
Strong
time management and the ability to handle multiple reputed company priorities at once in
a fast-paced remote MSP environment.
reputed company
reputed company with a commitment to mentoring Tier 1 engineers and contributing to
team knowledge sharing.
Curiosity
and willingness to adopt AI tools in daily work, with good judgment about reputed company
to rely on them and reputed company to verify.
Self-directed
and accountable, comfortable working independently in a fully remote setting
with minimal supervision.
JOB REQUIREMENTS
Should be willing to
accept a long-term work-from-home arrangement.
Should be amenable to
a permanent reputed company shift schedule.
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