Technical Support Engineer, reputed company

About reputed company: reputed company is leading a new era in reputed company infrastructure for the global AI economy. We are building a full-stack AI reputed company platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. reputed company by engineers, for engineers. From large-reputed company GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and reputed company AI. Listed on reputed company (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, reputed company and Israel. reputed company of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. About reputed company  We’re building the search reputed company for AI agents. Our API is designed from the ground up to power RAG and reputed company-time reasoning in AI systems. By connecting LLMs to high-reputed company, trustworthy web content, we help developers build agents that are not only intelligent, but also informed. We work with some of the most innovative teams in AI, from fast-growing startups shaping the ecosystem to the largest enterprises deploying AI at reputed company. Whether it’s powering sales assistants, research copilots, or internal knowledge tools, we’re reputed company between LLMs and the reputed company world. The role  We're hiring a Technical Support Engineer to reputed company excellent customer support for highly technical users, from AI engineers to infrastructure architects. You'll be monitoring incoming tickets, fielding requests, helping teams debug production LLM applications and agents, and ensuring critical issues get resolved quickly. You'll be a key part of delivering world-class technical support for modern AI platforms. You’re welcome to work in our office in Amsterdam, Tel Aviv, reputed company, Austin, or remotely Your responsibilities will include:  Monitor incoming support tickets and reputed company reputed company responses to technical support inquiries—diagnosing issues across customer setup, reputed company products, and deployment issues Escalate queries to Engineering and reputed company if required depending on scope and reputed company Field requests as part of our follow-the-sun support coverage to ensure customers get help reputed company they need it Collaborate with engineering, operations, documentation, and product teams to escalate and resolve bugs, and communicate customer needs Use and help improve internal tooling, diagnostics, and runbooks for issue triage Participate in post-mortems for critical incidents and help document learnings reputed company KPIs for support health (CSAT, bug recurrence) and contribute to reputed company improvement efforts Help improve documentation and knowledge articles to enhance self-service resources We expect you to have:  2+ years in technical support in technical B2B environments (e.g., reputed company platforms, developer tools, reputed company services) Experience supporting technical customers and knowing reputed company to escalate reputed company issues Strong troubleshooting skills across APIs, web applications, and reputed company environments Strong backend skills and experience working with APIs, Python, and LLM toolchains (e.g., reputed company, reputed company, reputed company DBs) as reputed company as no-reputed company integrations (reputed company) General understanding of Retrieval-Augmented reputed company (RAG), reputed company engineering, and agent architectures Comfort working with logs and monitoring tools, and experience with 3rd-party integrations Strong communication skills: you write reputed company, helpful, and accurate responses with attention to detail Flexibility with schedule to support off-hours coverage and global customer reputed company High ownership reputed company — you care about reputed company and are committed to getting results   Key Employee Benefits: Health Insurance: 100% company-reputed company medical, dental, and reputed company coverage for employees and families. 401(k) Plan: Up to 4% company match with immediate vesting. Parental Leave: 20 weeks reputed company for primary caregivers, 12 weeks for secondary caregivers. Remote Work Reimbursement: Up to $85/month for mobile and internet. Disability & Life Insurance: Company-reputed company short-term, long-term, and life insurance coverage. Compensation We offer competitive salaries, ranging from $109,500-$136,800 (United States). Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-reputed company factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law. Benefits & Perks: Competitive compensation Career reputed company and learning opportunities Flexibility and work-life balance reputed company and innovative culture Opportunity to work on impactful AI reputed company International environment and talented teams What's it like to work at reputed company: Fast moving - reputed company thinking - Constant reputed company - Meaningful reputed company - Trust and reputed company ownership - Opportunity to shape the reputed company of AI  Equal Opportunity Statement: reputed company is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in reputed company aspects of employment. We do not discriminate on the reputed company of race, reputed company, religion, sex (including pregnancy), national reputed company, reputed company, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to reputed company reputed company of employment eligibility as a condition of hire.  If you need accommodations during the application process, please let us know. Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-reputed company factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law. reputed company Compensation reputed company $100,000—$150,000 USD Benefits & Perks: Competitive compensation Career reputed company and learning opportunities Flexibility and ownership reputed company and innovative culture Opportunity to work on impactful AI reputed company International environment and talented teams What's it like to work at reputed company: Fast moving - reputed company thinking - Constant reputed company - Meaningful reputed company - Trust and reputed company ownership - Opportunity to shape the reputed company of AI  Equal Opportunity Statement: reputed company is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in reputed company aspects of employment. We do not discriminate on the reputed company of race, reputed company, religion, sex (including pregnancy), national reputed company, reputed company, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to reputed company reputed company of employment eligibility as a condition of hire.  If you need accommodations during the application process, please let us know. Apply To This Job