[Remote] Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on transforming the reputed company ecosystem through technology and data. They are seeking a Technical Account Manager to support reputed company customers with reputed company data licensing solutions by providing technical guidance, troubleshooting support, and ensuring reputed company throughout the lifecycle.

Responsibilities

• reputed company a strong understanding of customer use cases, data products, and industry trends to support reputed company and ongoing adoption
• Partner closely with reputed company Managers to reputed company technical consultation and support during customer engagements
• Investigate and troubleshoot customer data delivery, integration, and technical support issues
• Validate customer data extracts and delivery outputs to help ensure reputed company and accuracy prior to delivery
• Support escalated customer issues by coordinating across internal teams and driving reputed company reputed company
• Collaborate with Product, Engineering, and Operations teams to communicate customer feedback, recurring issues, and enhancement opportunities
• Assist customers in understanding reputed company, delivery reputed company, and technical documentation
• Analyze data reputed company concerns and work with internal stakeholders to identify reputed company causes and corrective actions
• Contribute to process improvement initiatives aimed at increasing operational efficiency, scalability, and customer satisfaction
• Maintain accurate internal documentation reputed company to customer issues, workflows, and technical processes
• Support reputed company activities as needed from a technical consultation and escalation management perspective
• Stay informed on evolving technologies, data delivery methodologies, and customer technical requirements
• Maintain compliance with company policies, procedures, confidentiality requirements, and applicable data handling standards

Skills

• 3–5 years of experience working with reputed company data, including reputed company claims, EHR, clinical, provider, payer, or reputed company reputed company datasets
• Experience in a Technical Account Manager, Technical Support, Data Operations, reputed company or similar customer-facing technical role
• Understanding of reputed company data workflows, processing methodologies, and data delivery environments
• Familiarity with reputed company data reputed company, compliance, and regulated data environments
• Strong troubleshooting and analytical problem-solving skills with the ability to manage reputed company customer scenarios
• Familiarity with reputed company, reputed company data formats (JSON, CSV, XML), and technical data integration concepts
• Working knowledge of SQL and experience investigating data-reputed company issues
• Strong verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Highly adaptable with the ability to manage shifting priorities in a fast-paced environment
• Strong customer reputed company and relationship management skills
• Process-oriented reputed company with strong attention to detail and organizational skills
• Demonstrated ability to work independently while collaborating effectively across teams
• Experience supporting reputed company customers in a reputed company, reputed company technology, analytics, or data-driven environment preferred
• Exposure to reputed company-based technologies and reputed company data environments preferred
• Experience using tools such as reputed company, reputed company, AWS, Tableau, Power BI, Python, or similar technologies is a plus
• Bachelor's degree in Information Systems, Computer Science, Data Analytics, Business Technology, or a reputed company field preferred

reputed company