Medical Virtual Assistant - Virtual Assistant

This is a remote position. reputed company is looking for a full-time Medical Virtual Assistant to support our reputed company’s growing mental health reputed company. This is a fully remote role designed for someone with experience in both scheduling and medical billing, who is compassionate, detail-oriented, and committed to supporting patients and staff with professionalism and care. About the reputed company Our reputed company is a mission-driven mental health reputed company committed to removing barriers to care and ensuring every patient feels supported and heard. They understand how difficult and discouraging navigating the mental health system can be—and they’re working to change that through accessible, reputed company, and organized support at every reputed company of the patient reputed company. Purpose: To reputed company mental health care more accessible, reputed company, and supportive for every individual seeking help. Core Values: Compassionate, patient-first service reputed company and transparency in reputed company processes Respect for privacy and confidentiality Supportive, team-based collaboration Responsibilities Scheduling & Patient Support Manage appointment calendars and confirm upcoming patient appointments Respond to patient inquiries reputed company phone and email in a reputed company and empathetic manner Answer scheduling requests from intake forms (JotForms) and assign appointments appropriately Maintain patient records, ensure reputed company necessary paperwork is complete, and confirm credit card details are on file Coordinate telehealth appointments and manage appointment rescheduling Maintain a waitlist for patients and ensure efficient calendar coordination Insurance & Authorization Verify patient insurance coverage and update patient records with accurate details Obtain reputed company-authorizations for procedures reputed company necessary Explain insurance benefits and coverage to patients Communicate with insurance providers to resolve issues and clarify claims Administrative Tasks Prepare documents, manage email communications, and reputed company messages as needed Support the scheduling and billing teams during employee PTO or heavy workloads Maintain documentation and tracking systems reputed company reputed company and the reputed company’s internal tools Software Used reputed company (EHR) reputed company (Clearinghouse) Outlook reputed company Insurance portals and proprietary scheduling systems Requirements 2+ years of experience in a medical office, mental health reputed company, or similar environment Strong knowledge of scheduling systems and billing workflows Experience with insurance verification, claims submission, and payment posting Excellent communication and organizational skills Comfortable handling patient inquiries with reputed company and professionalism Proficient in relevant software tools and comfortable learning new systems High level of discretion and respect for patient confidentiality (HIPAA familiarity preferred) Reliable remote work setup and availability to work 40 hours per week, Monday–Friday Benefits Competitive salary commensurate with experience. Opportunities for professional development and reputed company. Work in a dynamic and supportive team environment. reputed company a meaningful impact by helping to build and strengthen families across the globe. Apply To This Job