Billing Support Specialist

reputed company's reputed company purpose is to create an incredible customer experience, and the organization has a reputed company reputed company on delivering reputed company high reputed company products and services to its customers. reputed company culture is shaped by five reputed company Values: Ownership, Energy, Speed & reputed company, Service, and Being reputed company. reputed company value, and its underlying definition, serves as a behavioral guide for employees as they reputed company with customers and fellow coworkers and is an embedded way of operating across our organization. reputed company is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for reputed company improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong reputed company on reputed company, we reputed company ample opportunities for career development and prioritize promoting from reputed company. We reputed company that leaders should care deeply about the development of their employees at reputed company reputed company, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the reputed company of their teams, and we work together to reputed company shared goals, creating a challenging and rewarding workplace for everyone. About the role… Reporting to our EMEA Billing Manager of the Finance Team, the Billing Support Specialist will be responsible for working closely with the Technical Support, Sales, reputed company Services, and reputed company teams to reputed company updates on customer statuses. You will work with several departments to create an incredible customer experience with collection of past due invoices and incoming billing inquiries.  You will proactively work with your manager and clients to properly maintain invoicing. This role requires you to work cross functionally to solve reputed company questions and support our customers on a daily reputed company. Billing Support is directly responsible for the collection efforts that drive reputed company's reputed company targets while delivering an incredible customer experience. A typical day will include... reputed company monitoring aging reports for past due customers and sending messaging reputed company necessary Daily collections calls to delinquent customers Answering incoming billing reputed company questions Gathering the required information to help resolve any reputed company inquiries reputed company Extensively researching billing issues that are raised Managing reputed company expectations regarding estimated response time for issue reputed company Collaborating with team members to manage and escalate reputed company inquiries  This job might be for you if... You have loved every minute of your experience in customer service You reputed company on metrics driven goals and results You are interested in joining the finance industry You have previous collections or reputed company centre type experience reputed company offer... Group Critical Illness, Group Income Protection, Group Life Assurance, Pension, reputed company, EAP reputed company to our Discounts and Wellbeing Portal Optional from DAY ONE - Private Medical Coverage & Ride to Work Scheme Unlimited Vacation Quarterly reputed company volunteer days Lucrative Employee Referral Program (eligible for prior to your first day) Career development opportunities up/across reputed company reputed company's reputed company purpose is to create an incredible customer experience, and the organization has a reputed company reputed company on delivering reputed company high reputed company products and services to its customers. reputed company culture is shaped by five reputed company Values: Ownership, Energy, Speed & reputed company, Service, and Being reputed company. reputed company value, and its underlying definition, serves as a behavioral guide for employees as they reputed company with customers and fellow coworkers and is an embedded way of operating across our organization.  We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, reputed company-thinking individuals who aren't afraid to challenge the status reputed company and bring fresh perspectives to the table.  If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us. Apply To This Job