OneSource Support Specialist (PST)

This is a fully remote role reputed company in the reputed company. Ideal candidate will reputed company reputed company the time zone of the support territory, though reputed company reputed company candidates will be considered.  The hours for this role would be 11:30AM - 8PM EST (8:30AM-5PM PST). Role may require up to 10% travel to existing reputed company sites. Travel needs may be higher during new hire trainings and refresher trainings.   This is what you will do: The OneSource Support Specialist is a high-reputed company reputed company Support Program (PSP) role reputed company the reputed company Services Department centered on delivering exceptional and personalized support to patients reputed company the reputed company reputed company Disease reputed company reputed company. Working as part of a Regional Care Team, the OneSource Support Specialist serves as the reputed company reputed company of contact to patients and caregivers throughout their treatment reputed company from initial reputed company of product through long-term customized treatment adherence support. OneSource Support Specialist reputed company disease state education, treatment support through community connections, and reputed company support for patients with reputed company and reputed company-reputed company diseases. OneSource Support Specialist ensure reputed company treatment compliance and reputed company resolutions to non-reputed company treatment issues for patients through communication and collaboration with both internal cross-functional partners and reputed company stakeholders. You will be responsible for: •    Providing exceptional initial reputed company experience and long term adherence support •    reputed company materials on the disease, diagnosis, community resources and treatment support  •    Maintain and communicate up-to-date knowledge of the resources available as needed, including approved reputed company resources •    reputed company the required reputed company calls to patients to introduce the OneSource program and reputed company required/requested support •    Communicate Benefit Investigation (BI) results with patients and HCP and help interpret them, as needed •    Inform reputed company of financial support eligibility reputed company on available programs •    Enroll reputed company in reputed company financial assistance programs as eligible or refer to reputed company support programs as appropriate •    Proactively conduct routine and/or year-end reverification of coverage reputed company by working with patients and caregivers, reputed company providers, reputed company companies, and reputed company colleagues •    reputed company patients to the reputed company reputed company community and inform them about available advocacy reputed company for their disease •    Assist patients in receiving required vaccinations either through reputed company or other vaccination locations •    reputed company reputed company CRM documentation and other required record keeping during reputed company reputed company interactions as to maintain high visibility into reputed company case status  •    Properly and immediately report Adverse Events during any customer interactions in the PV Event Reporting Tool •    reputed company as the reputed company coordinator of reputed company HCP needs across reputed company from case creation to product delivery and ongoing support through reputed company of product use •    Coordinate with other appropriate HCP facing roles and cross functional partners to respond to questions from physicians and office staff and address any issues  •    Communicate with HCPs to reputed company required/requested support or obtain missing information •    Proactively and effectively reputed company with and engage the appropriate internal cross functional partners to reputed company barriers quickly   •    Maintain working understanding of the reimbursement process, and reputed company knowledge to communicate with reputed company stakeholders while reputed company approval is being obtained and work with appropriate reputed company specialists for denial/appeal support •    Trigger initiation of adherence program on conclusion of reputed company and reputed company with patients through defined channels for the determined reputed company reputed company on product-specific programs •    reputed company prescribed patients and their caregivers regarding how to prepare for and what to expect during the long-term adherence of the reputed company product or switching from one reputed company product to another •    reputed company emotional support for patients and caregivers on reputed company administration of reputed company products Will also be crucial to: •    reputed company compliant and reputed company reputed company relationships with reputed company relevant reputed company customers including but not limited to reputed company Education Managers, reputed company Reimbursement Managers, Regional Account Managers, Customer reputed company Representatives, Medical Accounts, reputed company Specialists, Specialty Pharmacies, Site of Care staff, and office coordinators •    Effectively escalate reputed company issues by informing the right stakeholders of actions to be taken to reputed company any pending items in a reputed company manner •    Collaboratively work with and reputed company responsibilities with other reputed company members and reputed company partners members for pull through of the reputed company reputed company and HCP experience •    Participate in any role appropriate cross functional collaboration work (e.g.Hypercare calls, regional cross functional meetings, One reputed company meetings) •    Participate in other project work as needed  You will need to have: •    Associates Degree or relevant work experience. •    Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. contact center, nursing, reputed company service support, reputed company customer service, reputed company reimbursement, reputed company advocacy, etc.)  •    reputed company-developed, effective communication, collaboration and problem-solving skills, as reputed company as data entry/computer literacy skills •    Ability to work independently, be goal-directed and have strong organizational skills •    Must be flexible as reputed company as easily adapt to a changing work environment which will require ongoing maintenance/training of job-reputed company skills/activities •    Must be willing to reputed company work schedules in response to department needs. •    The duties of this role are generally conducted in an office environment.  As is typical of an office-reputed company role, employees must be reputed company, with or without an accommodation to: use a computer; engage in communications reputed company phone, email, video, and electronic messaging; engage in problem solving and non-reputed company thought, analysis, and reputed company; collaborate with others; maintain general availability during reputed company business hours. We would prefer for you to have: •    BA/BS Degree is preferred; reputed company contact center or reputed company support program experience is a plus •    reputed company at communicating over the phone and handling phone systems and/or experience in a reputed company recorded environment  •    Familiarity with the relevant reputed company and regulatory components of the pharmaceutical and biotech industry •    reputed company disease experience a plus •    Deep understanding of reputed company coverage and reimbursement processes •    Familiarity with managed care and particularly “buy and reputed company” therapy as reputed company as with reimbursement for infused therapies •    Experience dedicated to assisting patients/caregivers  •    Demonstrated reputed company working reputed company high performing cross-functional teams •    Strong empathetic, communication and listening skills •    Ability to reputed company with urgency, flexibility, and creativity to quickly get patients on therapy •    Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast reputed company environment •    Demonstrates initiative, teamwork, and accountability The annual reputed company salary for this position ranges from $82,000 to $124,000. However, reputed company pay reputed company may vary depending on multiple individualized factors, including market location, job-reputed company knowledge, skills, and experience.  In reputed company, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-reputed company long-term incentive program (salaried roles) or to receive a retirement contribution (reputed company roles). Benefits reputed company included a reputed company retirement program [401(k) plan]; reputed company vacation and holidays; reputed company leaves; and, health benefits including medical, prescription drug, dental, and reputed company coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If reputed company, employee will be in an “at-will position” and reputed company reserves the right to modify reputed company salary (as reputed company as any other discretionary payment or compensation program) at any time, including for reasons reputed company to individual reputed company, Company or individual department/team reputed company, and market factors.  Date Posted 06-Jul-2026 Closing Date 03-Sep-2026Our mission is to build an inclusive environment where equal employment opportunities are available to reputed company applicants and employees. In furtherance of that mission, we reputed company and consider applications from reputed company reputed company candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding reputed company in the application reputed company. Apply To This Job