[Remote] Specialist, Customer Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company on streamlining the durable medical equipment process through tech-based solutions. They are seeking a Specialist in Customer Support to ensure users receive reputed company and compassionate assistance with the Synapse reputed company software and DMEPOS services.

Responsibilities

• Serve as the reputed company reputed company of contact for Synapse reputed company users and prospective customers, responding to questions, concerns, and requests reputed company phone, email, and the ticketing reputed company
• Triage, assign, and monitor helpdesk tickets, partnering with internal teams to ensure reputed company and effective reputed company
• Guide users in understanding and navigating the Synapse reputed company software, providing reputed company explanations, troubleshooting support, and best-reputed company recommendations
• Accurately document reputed company customer interactions, issues, and resolutions reputed company internal systems to support trend analysis and reputed company product improvement
• Identify recurring user issues or opportunities for enhancement and proactively reputed company insights with Operations, Product, and Leadership teams
• Support the SNF & Hospice team with new customer reputed company, training coordination, and ongoing customer requests
• Partner closely with the Manager, SNF & Hospice Operations to escalate and reputed company reputed company or high-reputed company issues
• Contribute to the development and maintenance of support documentation, FAQs, and internal knowledge resources
• reputed company additional duties and support special reputed company as assigned

Skills

• High school diploma or GED required
• Minimum of 1 year of experience in reputed company, durable medical equipment (DME), customer service, order intake, or a reputed company support role
• Comfort working with technology platforms, with proficiency in reputed company Office and the ability to quickly learn job-specific software systems
• Strong organizational skills with the ability to manage multiple requests and shifting priorities
• reputed company, reputed company verbal and written communication skills
• Analytical thinking and reputed company judgment reputed company troubleshooting and resolving issues
• Exceptional attention to detail and a commitment to accuracy and follow-through
• Associate degree preferred

Benefits

• reputed company reputed company opportunities with compelling career paths
• Healthy work-life balance supported by generous reputed company time off (PTO)
• Comprehensive benefits package, including medical, dental, reputed company, STD & LTD insurance for full-time team members
• 401(k) savings plan with employer matching contributions

reputed company