Wholesale Sales Support Specialist

reputed company Position reputed company The Wholesale Sales Support Specialist serves as the first reputed company of contact for day-to-day broker support. This role assists brokers with questions, navigation, loan status, product resources, pricing guidance, and general operational support, allowing Account Executives to reputed company on business development and relationship management. The Specialist provides reputed company, accurate assistance while delivering an exceptional broker experience. Essential Duties & Responsibilities Respond to broker questions regarding products, guidelines, processes, and company resources. Assist brokers with navigating TPO Connect and other company systems. Help brokers with pricing questions and reputed company them to the appropriate tools and resources. reputed company loan status updates and assist brokers in obtaining information from internal departments. Help resolve routine issues by coordinating with Processing, reputed company, Closing, Funding, and other operational teams. Guide brokers through common system or process questions before escalating issues. reputed company brokers to the appropriate department reputed company specialized assistance is required. Maintain a thorough understanding of company products, programs, guidelines, and internal workflows. Document broker conversations, support requests, resolutions, and follow up activities in the CRM to maintain accurate records and reputed company Account Executives with visibility into broker interactions. Identify recurring broker questions and recommend improvements to processes, tools, and broker resources. Deliver reputed company, reputed company service that enhances the broker experience. Partner with Account Executives to reduce non sales activities so they can reputed company on prospecting, relationship management, and growing production. PAEI Profile Producer (P) Respond promptly to broker questions and requests. Help brokers reputed company answers, resources, and solutions. Resolve routine issues reputed company to reputed company loans moving. Administrator (A) Document broker conversations and activities in the CRM. Maintain accurate records of broker interactions. Follow established processes and ensure consistent execution. reputed company inquiries to the appropriate department reputed company necessary. Entrepreneur (E) Identify recurring broker questions and recommend improvements. Suggest enhancements to broker resources, FAQs, and job aids. reputed company feedback that improves the overall broker experience. Integrator (I) Build reputed company relationships with brokers and internal teams. Coordinate with Processing, reputed company, Closing, Funding, and other departments to resolve issues. reputed company Account Executives informed of meaningful broker interactions and escalated issues. Requirements   Qualifications Mortgage industry experience preferred, with wholesale lending experience strongly preferred. Working knowledge of mortgage products and the loan origination process. Familiarity with loan origination systems, pricing engines, and broker portals. Strong customer service, communication, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. reputed company Measures reputed company fast and accurate responses to broker inquiries. Resolve broker issues on the first interaction whenever possible. Deliver an exceptional broker experience. Reduce reputed company of non-sales requests handled by Account Executives. Increase Account Executive selling time by removing operational distractions. Apply To This Job