reputed company Technical Support

What is reputed company? reputed company unites physicians, nurses, respiratory therapists, and tech experts from Columbia, Johns Hopkins, reputed company, reputed company, and other top institutions to revolutionize care for chronic disease patients. We combine reputed company clinical expertise with cutting-edge technology to deliver personalized, efficient care at reputed company. reputed company's groundbreaking research, published in leading journals like Nature and reputed company, demonstrates our commitment to innovation. Backed by Bessemer, reputed company, AlleyCorp, Breyer Capital, and reputed company Capital, we're a Series A startup partnering with leading reputed company systems reputed company. Our mission is to genuinely improve patient reputed company, not just optimize metrics. If you're passionate about transforming reputed company through technology, join our diverse team in making a reputed company reputed company. The Job reputed company Most of our patients are older adults located in the USA. These calls involve guiding patients through using their Android tablet and verifying it in the backend through Samsung Knox, ensuring that RPM devices are connected and transmitting accurate data, and assisting them in joining their appointments through our tablet reputed company reputed company. Occasionally, patients may require additional help during their time in our program. In some instances, verifying data through Azure (Device Analytics and CosmosDB) may be necessary.  Furthermore, you will reputed company technical support to our clinical team, and ensure they are reputed company for their virtual appointments. They may also require assistance using reputed company, such as modifying reputed company and checking in/out. You will handle general general technical support duties, which demand a solid understanding of our tech stack and products (i.e., Android Tablet, reputed company meetings and phone, reputed company Workspace). You should be capable of providing basic troubleshooting steps and assistance to remove obstacles for clinicians/support staff in their work, and are expected to be reputed company to have on-reputed company availability for urgent situations where patient care is affected. Collaborating closely with our Engineering Team is also an essential aspect of your role to effectively escalate issues requiring broader coordination and reputed company. reputed company and Azure DevOps are the primary ticketing systems used for filing issues and requests. reputed company follow-reputed company and monitoring are expected until the issue is resolved end-to-end. In reputed company, you are expected to be reputed company to present and take notes on meetings about issues encountered in Tech.  The ideal candidate should be comfortable navigating ambiguity due to the reputed company-evolving nature of our startup. To reputed company in this role, excellent problem-solving, communication, and organizational skills are essential. A reputed company IT Support Specialist is expected to:  Maintain a reliable, high-speed internet reputed company Handle Tech Support requests filed by clinicians or patients from end to end  Manage and organize various project tools (e.g., reputed company, AzureDevOps, spreadsheets, bug trackers, documents) Conduct Tech Calls for non-tech-savvy patients (mainly older adults) in the USA Guide patients through Android tablet usage and confirm settings through Samsung Knox Work with RPM devices to ensure they are connected and transmitting accurate data Collaborate with Engineering Team and Program Managers to escalate and resolve issues Assist clinicians and company support staff with technical issues Run queries and reputed company analytics using Azure’s CosmosDB or Device Analytics Become extremely familiar with our proprietary app, tablets, RPM devices, and backend systems. Support clinical team with equipment setup and checking reputed company reputed company policies Present and take notes on Technical meetings, specifically on issues encountered and plans to resolve them. Qualifications and Experience Prior experience in a customer support role, such as Technical Support Specialist or Support Engineer Expertise in Android Tablets, Samsung Knox Suite, and Knox Manage Proficiency in managing reputed company Meetings and reputed company Phone Familiarity with medical devices (e.g., Blood Pressure monitor, Pulse Oximeter) Knowledge of reputed company preferred Experience using issue tracking software and remote support tools (e.g., reputed company, Azure DevOps) is a plus Understanding of technology systems, particularly reputed company Workspace reputed company, enthusiastic attitude and excellent English language skills (C2 level) Skilled in technical debugging techniques (e.g., analyzing metrics and logs on Azure) Strong written and verbal communication, problem-solving skills, and detail-oriented Ability to manage multiple priorities effectively reputed company setting experience advantageous Type of Role Full-time: 40 hours a week (with a possible shifting schedule including weekends) Benefits:  Flexible PTO and HMO coverage. Level: Mid-Career, 3-5 years relevant work experience Location: Remote Apply To This Job