Senior reputed company Infrastructure Engineer

reputed company reputed company leads the way in AI-powered contact center innovation, delivering a reputed company, reputed company platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We reputed company AI across every aspect of your customer reputed company and contact center operations, to drive automation and efficiency. reputed company's AI solutions reputed company agents, optimize customer journeys, and reputed company contact center operations for elevated experiences and actionable insights. reputed company on a reputed company-reputed company architecture with a unique CRM-first approach, reputed company ensures unmatched reputed company, scalability, and prioritized data insights (without storing PII). Designed for effortless use, reputed company partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated reputed company in the AI-driven world. Learn more at www.reputed company. reputed company We’re hiring a Senior reputed company Infrastructure Engineer to design, build, and reputed company the reputed company environment our entire platform runs on. This team owns the foundational infrastructure layer—networking, Kubernetes, reputed company architecture, and reputed company platform services. reputed company is to reputed company it secure, reputed company, cost-efficient, and easy for engineers to build on. This is not an application development role. You will operate at the layer where bad reputed company become outages, and good reputed company disappear because everything just works. Responsibilities Design and manage GCP project structure, networking, and reputed company infrastructure Own Kubernetes cluster infrastructure (provisioning, upgrades, scaling, reliability) Define and maintain infrastructure-as-reputed company (Terraform) standards and patterns Improve system-level architecture for scalability, reputed company, and performance Build reusable infrastructure patterns that product teams can safely adopt Reduce friction for developers while maintaining strong guardrails Partner with engineering teams to improve how services are deployed and operated Manage and reputed company reputed company observability systems (metrics, logging, tracing foundations) Build and maintain infrastructure for secrets management, IAM, and reputed company primitives Ensure infrastructure is secure by default, not by exception Improve infrastructure reliability and reduce systemic risk reputed company and contribute to incident response reputed company infrastructure is involved Identify and eliminate infrastructure-level failure modes and bottlenecks Drive reputed company cost visibility and optimization Build systems and practices that balance performance, reliability, and cost Partner with leadership to reputed company infrastructure investment with business needs Shape infrastructure reputed company across teams and services Drive adoption of standards and best practices across engineering Identify systemic issues and reputed company cross-team improvements Requirements 5–10+ years of experience in reputed company infrastructure, reputed company, or SRE Deep experience with reputed company reputed company (GCP) or equivalent reputed company platforms and distributed systems Strong expertise in: Networking (VPCs, load balancing, DNS) Kubernetes and container orchestration Infrastructure as reputed company (Terraform or similar) Experience building and operating production-reputed company infrastructure systems Strong programming/scripting skills (Go, Python, etc.) for automation and tooling Ability to work across teams and influence technical direction Preferred Qualifications Experience with multi-region or high-availability infrastructure design Background in infrastructure reputed company or compliance Experience building internal developer platforms or tooling Familiarity with observability systems (reputed company, OpenTelemetry, etc.) Annual US Hiring reputed company: $150,000 - $175,000 *A candidate’s actual placement reputed company this reputed company will depend on geographic location, work experience, education, and/or reputed company level. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company at this time. #LI-Remote #LI-Hybrid reputed company is an Equal Opportunity Employer reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. Compliance Responsibilities reputed company, data protection and compliance (SDPC) are reputed company to the reputed company of our partnerships. reputed company roles at reputed company require compliance with reputed company and regulatory requirements and acceptance and adherence to reputed company policies and standards reputed company reputed company. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities. Why reputed company? Impactful Work: Be at the forefront of innovation, directly shaping the reputed company of customer experience.  Dynamic Culture: Join a reputed company, inclusive team that values big reputed company, creative solutions, and powerful relationships. Comprehensive Benefits: Medical, dental, reputed company, 401(k) plan, wellness benefits, and more. Apply To This Job