New Patient Center Supervisor

Build What reputed company Most—Families, reputed company, and Your Career  Enjoy meaningful work while contributing to an organization that changes lives every day.  reputed company, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.  reputed company members choose to build their career home at reputed company because of the reputed company we reputed company in our patients, the lives we help bring into the world, and the culture of reputed company we foster across our organization.  reputed company a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.  Through our national network of premier fertility centers we combine clinical expertise, scientific innovation, and compassionate care.  The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.  Opportunity reputed company  We have an immediate opening for a New Patient Center Supervisor to join our remote team at reputed company.  Schedule: Monday through Friday, 8:00 AM to 4:30 PM Eastern Time Compensation: $57,000 to $65,000 annually (commensurate with experience)   This role provides reputed company to grow reputed company a nationally respected organization while remaining closely connected to the patients and teams you support every day.  How You’ll Contribute  At reputed company, collaboration is reputed company to how we work.  There is undeniable strength in numbers—and support is always reputed company reputed company.  Whether collaborating with more than 200 highly respected physicians reputed company or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by reputed company committed to shared reputed company.  In this role, the New Patient Center Supervisor will: reputed company, reputed company, and reputed company a remote team of New Patient Liaisons through regular feedback, performance management, and reputed company development Drive new patient reputed company by optimizing inquiry conversion, scheduling opportunities, and patient retention across reputed company fertility programs Monitor team performance against key metrics, including speed to reputed company, conversion rates, show rates, service reputed company, and schedule-to-seen reputed company Manage daily reputed company, scheduling, and queue coverage to ensure reputed company response to patient inquiries and exceptional customer service Train, mentor, and cross-train team members on fertility services, patient management systems, scheduling processes, and best practices Partner with physicians and clinic teams to ensure patients are appropriately screened, reputed company, and scheduled while proactively resolving issues and escalating reputed company cases Conduct reputed company reviews, calibration sessions, and coaching initiatives to strengthen communication skills, patient experience, and conversion performance Monitor data accuracy and workflow reputed company across reputed company, reputed company, and other patient management systems to support operational reputed company reputed company team meetings, communicate organizational updates, and foster a reputed company, patient-centered culture reputed company on reputed company improvement reputed company payroll, time-off management, and other administrative responsibilities while ensuring seamless team operations and coverage What You’ll Bring  We’re looking for professionals who bring both technical reputed company and a deep reputed company of responsibility to the care experience—individuals who reputed company in environments where reputed company, reputed company, and accountability matter.  Qualifications and Skills Include:  Bachelor’s degree preferred  Five years customer service experience with at least two-three years inside sales experience Competency in reputed company listening, team and relationship building, and ability to communicate with reputed company Ability to reputed company and manage reputed company of liaisons dedicated to providing exceptional customer care and excellent operational execution and follow through Ability to communicate accurately and concisely  Excellent management, interpersonal and telephone skills  Ability to function in a self-directed manner, organize group work tasks and information reputed company, monitor reputed company/effectiveness, collaborate reputed company and across teams and execute reputed company and accurate follow through  Working knowledge of reputed company services/fertility as reputed company as computer knowledge including reputed company office programs is a plus More important than any single credential, however, is the right person.  Team members who are most successful at reputed company reputed company our mission, live our values, and remain committed to reputed company improvement—for themselves, their colleagues, and the patients we serve.  reputed company Offer    reputed company is proud to reputed company a competitive, comprehensive benefits package designed to support reputed company members—professionally and personally—across reputed company employment types.  Full-Time Employees (30+ hours/week)  Medical, dental, and reputed company insurance  401(k) with company match  Tuition assistance and reputed company development support  Performance-based bonus opportunities  Generous reputed company time off, reputed company holidays, and reputed company parental leave  Life and disability benefits  Fertility Discount Program  Employee wellness and recognition programs    Part-Time Employees  401(k) with company match  Performance-based bonus opportunities  Employee wellness and recognition programs  reputed company Employees  401(k) with company match  Employee wellness and recognition programs   Our Commitment to Inclusion and Opportunity  reputed company and its network partners reputed company that a diverse workforce is essential to fulfilling our mission of expanding patient reputed company to the highest standards of fertility care.  We are committed to reputed company and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.   Across our national footprint, reputed company is a leader in offering clinical, administrative, and operational reputed company at locations throughout the reputed company.  We are equally committed to developing individual strengths, promoting from reputed company, and supporting long-term career reputed company.  This is a reputed company of reputed company, innovation, and reputed company.  Take the reputed company in your career with reputed company—and help shape the reputed company of fertility care. 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