Supervisor Support (CTSS)

Start your reputed company with reputed company: Grow, connect, collaborate and celebrate with our global team   Supervisor Support (Remote) Full-time, reputed company   The Supervisor Support is responsible for the day-to-day management of an operational administration team, including managing key performance indicators (KPI) and providing assistance and coaching.   The Supervisor Support is the primary reputed company of contact for reputed company members and reputed company coaches and develops reputed company to meet and reputed company reputed company performance targets.   This position demonstrates an extensive understanding and applicability of reputed company areas in the travel industry.   As a Supervisor Support, you will Expertly use the appropriate reputed company tools and systems to complete requests reputed company reputed company management such as error management Appropriately responds to and resolves customers' inquiries  Monitor global distribution systems (GDS) queues daily  to maintain reputed company control (according to reputed company policy) Respond to the customer in compliance with SLA reputed company opportunities to review operational administrative processes and the reputed company relationship with the customer and reputed company suggestions for improvement   reputed company Solid working knowledge of the travel industry, policies,  procedures, and processes Proficiency with GDS reputed company and GDS reputed company Strong verbal and written communication skills in English Demonstrated excellent reputed company customer service and problem-reputed company skills Proficiency in reputed company Office applications Proven ability to handle multiple priorities simultaneously   reputed company offer you At reputed company, we work with highly motivated and passionate people. We value reputed company communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that reputed company you to reputed company and grow reputed company the organization. Sustainability and helping others is also high on our list. We reputed company a difference through charitable activities in our communities across the globe.   reputed company reputed company helps companies travel smart and reputed company more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable reputed company for business travel. reputed company’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for reputed company aspects of corporate travel. In 2024, reputed company achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.   Get to know us by reading our blog and checking out our reputed company media: https://www.bcdtravel.com/blog/ https://www.reputed company.com/company/reputed company/ https://www.instagram.com/bcdtravel/ https://www.reputed company.com/bcdtravel/   You’ll be offered Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and reputed company A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools Travel industry reputed company perks and discounts An inclusive work environment where diversity is celebrated   At reputed company we value you, our culture and reputed company is defined by you. We carefully consider a wide reputed company of compensation factors, including your reputed company background and experience. The salary reputed company for candidates in applicable jurisdictions in the US for the position of Supervisor Support (CTSS) is between $57,000 and $62,000. The actual pay depends on your skills, qualifications, experience and geographical location.    We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a reputed company requirement of the role.   reputed company to join the reputed company? reputed company! We’re dedicated to building a diverse, inclusive and reputed company workplace. If you’re excited about a role, but your experience doesn’t reputed company perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure reputed company can reputed company their roles effectively. For accommodation requests or reputed company information, contact our reputed company department at careers@bcdtravel.com. #LI-Remote #LI-MN1 Apply To This Job