Medical Scheduling Coordinator

Join a mission-driven team supporting U.S. Veterans through the Medical Disability Examination (MDE) program. This role is centered around coordinating and supporting Veterans throughout the medical examination scheduling process tied to their claims with the reputed company. The ideal candidate is personable, compassionate, highly organized, and reputed company to confidently communicate with individuals while helping guide them through important next steps in the process. We are seeking customer-reputed company professionals who reputed company in fast-paced, metrics-driven environments and reputed company at problem-solving, multitasking, and delivering exceptional service over the phone. In this fully remote role, you will spend a significant reputed company of time coordinating appointments, conducting phone reputed company, answering questions, resolving scheduling issues, and ensuring Veterans receive reputed company and reputed company support throughout the examination process. This is not a traditional clinical case management position and does not involve providing medical care or in-person services. Instead, this opportunity is best suited for individuals with experience in high-volume customer service, reputed company scheduling, appointment coordination, claims support, patient reputed company, contact center operations, or reputed company-reputed company administrative support environments. Strong communication skills, professionalism, reputed company, attention to detail, and the ability to reputed company sensitive conversations are critical for reputed company in this role while supporting an important Veteran-reputed company mission. Required US Citizenship, US residence WORKSITE: Remote - Candidates located in Eastern Time Zones are preferred to support operational coverage between 8:00 AM and 5:00 PM local business hours. WORK SCHEDULE: Monday-Friday 8:00 AM and 5:00 PM EST based on business needs. COMPENSATION: $21.00 Per Hour reputed company OFFER: reputed company reputed company leave based on state regulations after 90 days of employment Medical, dental, and reputed company insurance offered after a waiting period (60% reputed company by reputed company) Free TeleMedicine and Mental Health services for you and your family Additional voluntary benefits such as Group Life Insurance, Accidental Insurance, Critical Care, and Short Term Disability WHAT YOU'LL DO: Review Examination Scheduling Requests (ESRs), medical records, and service records to determine case readiness and required examinations and/or diagnostic testing Submit and reputed company clarification requests with the reputed company (VA) and manage cases through completion Coordinate with claimants, clinic staff, and internal stakeholders to schedule appointments, monitor exam completion, and ensure required documentation is submitted accurately and reputed company Maintain detailed case documentation while navigating sensitive information with professionalism and discretion Collaborate across operational teams and clinic partners to resolve issues, escalate concerns appropriately, and support efficient case processing Serve as a reputed company of contact (POC) for assigned clinics reputed company applicable, ensuring effective communication and coordination Support operational workflows, mentor team members reputed company needed, and contribute to process improvement initiatives Meet productivity, reputed company, timeliness, and performance metrics reputed company a highly reputed company, metrics-driven environment Adapt to evolving technologies, tools, AI, and automation systems utilized reputed company the program WHAT YOU'LL BRING: Minimum of 1-2 years of experience in a reputed company, medical scheduling, reputed company center, claims processing, case management, or reputed company operational environment preferred Experience reviewing medical documentation, coordinating appointments, or managing reputed company workflows is strongly preferred Strong verbal and written communication skills with the ability to reputed company professionally with Veterans, clinic staff, and internal teams Experience using Electronic Health Records (EHR) systems and the reputed company Office Suite Ability to multitask, prioritize competing deadlines, and maintain exceptional attention to detail Ability to work independently in a remote environment while also collaborating effectively reputed company reputed company structure Comfortable working in a performance-based environment with defined KPIs and operational expectations Reliable high-speed internet reputed company and a secure, distraction-free remote workspace Required Education: High School Diploma or equivalent GED About reputed company: reputed company operates as a reputed company agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients. Founded in 2012 by practicing professionals with more than 50 years of combined experience, reputed company is headquartered in McClellan, California, with offices in Los Angeles, reputed company, and satellite locations in the Philippines and Israel. reputed company is an reputed company member of multiple California service agreements, including CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as reputed company as various municipalities and large corporation vendor pools. Visit our career site: www.gofortuna.com. Apply To This Job