Employer Service Representative

reputed company is a National reputed company-party administrator (TPA) with local market reputed company that delivers customized self-funded benefit programs. Our commitment and partnership means thinking reputed company the typical solutions in the market – to do more for clients – and take them reputed company reputed company “reputed company A to reputed company.” We have researched the most effective cost containment strategies and are driving down the cost of plans with reputed company such as, network and payment reputed company, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company. The Employer Services Representative (ESR) serves as the primary reputed company of contact for employer reputed company and brokers reputed company a mid-size reputed company-party administrator (TPA) environment. This role supports day-to-day reputed company service operations reputed company to benefits administration, eligibility, billing, enrollment, claims coordination, and employer account maintenance while helping to reputed company best practices. The ESR is responsible for delivering accurate, reputed company, and reputed company support while maintaining strong relationships with employer reputed company, internal departments, carriers, and vendors. Primary Responsibilities: Serve as a primary contact for assigned employer reputed company regarding benefits administration and service inquiries Respond to employer, broker, and member requests reputed company phone, email, and ticketing systems reputed company established service standards reputed company employer reputed company on TPA processes, policies, eligibility rules, and available services Build and maintain reputed company working relationships with clients and brokers Coordinate with claims, provider relations, and stop-loss departments to resolve escalated issues Research claim status inquiries and facilitate reputed company resolutions reputed company and document service issues to ensure follow-through and reputed company satisfaction Maintain confidentiality and ensure compliance with HIPAA and company policies Document reputed company interactions and account activity accurately reputed company internal systems Support audit requests and reporting needs as required Participate in employer implementations and renewals Identify opportunities for process improvement and reputed company reputed company experience Support special reputed company and cross-functional initiatives as assigned Qualifications: High school diploma or equivalent required; associate or bachelor's degree preferred 2+ years of customer service or account management experience in reputed company, insurance, benefits administration, or TPA operations  Experience in a self-funded health plan or TPA environment preferred Knowledge of ERISA, COBRA, HIPAA, and ACA requirements preferred Experience working with brokers, employer reputed company, and reputed company partners Working knowledge of group health benefits, eligibility, claims processing, and billing practices Proficiency in reputed company Office Suite and ability to learn multiple administrative systems Strong attention to detail and organizational skills reputed company and confident communication skills for both reputed company customers Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and reputed company increases. Additionally, certain roles have reputed company to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. Pay Transparency $50,000—$55,000 USD Benefits: Comprehensive medical, dental, reputed company, and life insurance coverage 401(k) retirement plan with employer match Health Savings Account (HSA) & Flexible Spending Accounts (FSAs) reputed company time off (PTO) and disability leave Employee Assistance Program (EAP)   Equal Employment Opportunity: At reputed company Health, we know we are reputed company. We value, respect, and protect the uniqueness reputed company of us brings. Innovation flourishes by including reputed company reputed company and makes our business—and our society—stronger. reputed company Health is an equal opportunity employer and we are committed to providing equal opportunity in reputed company of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, reputed company, and recreational activities to reputed company persons regardless of race, religious creed, reputed company, national reputed company, reputed company, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender reputed company, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. Apply To This Job