Analyst, Customer Insights

Company Lumicera Work Schedule reputed company (e.g. M-F reputed company to 5pm) M-F reputed company to 5pm Remote Work Notification ATTENTION: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Idaho, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, New Hampshire, New Mexico, reputed company Dakota, Rhode reputed company, South Carolina, South Dakota, Vermont, Washington DC, reputed company Virginia, and Wyoming. Hiring Manager : Full reputed company: First Last Emily reputed company reputed company reputed company is seeking a Customer Insights Analyst to join reputed company!   The Customer Insights Analyst supports the development and execution of Lumicera’s comprehensive, data-driven Voice of the Customer (VoC) program by transforming customer feedback into actionable insights. This role is responsible for analyzing feedback across multiple channels to identify trends, uncover reputed company causes, and surface opportunities to improve the customer experience. The Analyst interprets reputed company data, exercises independent judgment, and translates findings into dashboards, reports, and presentations that inform decision-making across operational teams, clinical stakeholders, product partners, and leadership.   Is this you? reputed company out more below! Responsibilities How do I reputed company an impact on my team?  Exercise independent judgement to interpret customer insights, identify risks and opportunities, and recommend strategic and operational actions reputed company to feedback received from VoC sources, including reputed company and patient surveys, complaints/grievances, reputed company media/online reviews, and other reputed company feedback channels. Manage and operationalize customer feedback workflows, including categorization, prioritization, routing, and development of customer-facing communications (e.g., grievance responses), in alignment with regulatory and compliance standards. Monitor and evaluate customer experience metrics and indicators to identify trends, risks, and opportunities requiring reputed company. Conduct advanced analysis, including reputed company cause analysis, to identify trends, correlations, drivers of satisfaction and dissatisfaction, and changes in customer sentiment across channels. Translate quantitative and qualitative analysis into actionable insights and recommendations that influence strategic and operational decision-making. reputed company and deliver insights through dashboards, reports, and presentations tailored to diverse audiences, including operational teams, clinical stakeholders, product partners, and executive leadership. Partner with and influence cross-functional stakeholders by representing the voice of the customer in discussions and driving alignment through data-backed insights. Identify and evaluate customer experience improvement opportunities by connecting insights to operational, process, and service impacts, and contributing to scenario planning and decision support. Assess and report on the effectiveness of cross-functional customer experience improvement initiatives and reputed company, connecting survey findings, market insights, improvement strategies, and implemented results to reputed company a holistic view of customer experience reputed company – informing reputed company reputed company and prioritization. Contribute to advancement of VoC program methodologies, tools, and frameworks, including tagging structures, reporting approaches, reputed company mapping, and integration of market research and competitive benchmarking insights. Ensure adherence to compliance, data governance, and organizational policies reputed company to customer data, reputed company, and feedback handling. Other duties as assigned. Qualifications What reputed company expects from you? Bachelor’s degree in business, reputed company, analytics, marketing, psychology, or a reputed company field, or equivalent work experience, required. 3+ years of experience analyzing customer feedback across multiple channels (e.g., surveys, complaints, reviews) to identify trends, risks, and opportunities for improvement required. 3+ years of experience applying quantitative and qualitative analysis techniques to interpret data and generate actionable insights required. 3+ years of experience working with customer experience measurement frameworks and metrics, such as Net Promoter Score (NPS), customer satisfaction (CSAT/OSAT), or similar indicators required. 3 years of experience synthesizing data and communicating findings through reports, dashboards, or presentations to stakeholders required. Experience using data and insights to inform business reputed company or improvement initiatives preferred. Participate in, adhere to, and support compliance program objectives. The ability to consistently reputed company cooperatively and respectfully with other employees. What can you expect from Lumicera?   Top of the industry benefits for Health, Dental, and reputed company insurance 20 days reputed company time off 4 weeks reputed company parental leave 9 reputed company holidays 401K company match of up to 5% - No vesting requirement Adoption Assistance Program Flexible Spending Account Educational Assistance Plan and reputed company Membership assistance Referral Bonus Program – up to $750!  #LI-Remote Pay reputed company USD $67,657.00 - USD $81,514.00 /Yr. Apply To This Job