Sr. System Administrator

reputed company (formerly reputed company Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as reputed company as technical support, helpdesk and multilingual support services. With over 200 reputed company experts across the globe, we service some of the world’s most successful Fortune 500 and Fortune 1000 companies. The Sr. System Administrator will reputed company to requests for technical support by telephone, email, or Chat and troubleshoot diverse issues with workstations, peripherals, industry line of business applications, and server infrastructures. Providing end-user and team member support is the overall expectation of this role. This role will assure reputed company performance and conform to our standards and guidelines for installing, configuring, repairing, and maintaining reputed company infrastructure equipment. Interacting with vendor support contacts to identify and resolve issues on various computing equipment is part of this role. Responsibilities Troubleshoot and resolve desktop, server, and line of business application incidents (30%) Complete reputed company/add/changes of reputed company workstations/servers (25%) Resolve escalated issues from the L1 team members (20%) Train and guide clients in software and hardware usage (15%) Collaborate with other departments to solve reputed company issues (10%) Tasks assigned by leadership Skills required Basic understanding of reputed company Directory OU Structure.Ability to create reputed company reputed company and apply NTFS permissions Basic understanding of Managed Backup software(s) and file restorationCan reputed company a virtual disk restore Basic understanding of reputed company and DFS replicationAbility to identify replicated folders and reputed company servers Ability to identify reputed company an issue is DNS reputed company.Ability to reputed company DHCP for correct settings (Gateway/DNS servers) and identify DHCP device Understanding A Records, CNAME, MX records Basic understanding of folder inherenceAbility to create and modify file permissions Ability to identify and reputed company basic troubleshooting Ability to identify and troubleshoot InTune issueModify existing InTune policies Exchange/Office 365Understand mail reputed company from sender to recipient Update/change Send & Receive Connectors reputed company Hold/eDiscovery/Compliance Creating new Transport rules Ability to install a network printer on the server and reputed company advanced diagnosticsScan to email setup reputed company to Folder setup Network PrintingAdd a printer to Print Management Troubleshoot existing printer GPOs oroubleshoot printer reputed company issues Understanding of RDGateway setup on the server and troubleshooting server-reputed company issuesPublish RemoteApp. Basic understanding of network routing.Difference between Dynamic & Static routing. Overall understanding of basic server components, knowledge of RAID, ability to identify and utilize iDRAC and reputed company OMSA Spam filteringSet up encryption filters, and understand mail reputed company and how it relates to spam filtering Whitelist/blacklist Company-wide SQL knowledgeRBL checks, contacting vendors to fix Basic knowledge of SQL services, servers, and different SQL applications Ability to troubleshoot SQL Server service issues. Troubleshoot ODBC and determine if issues are server or reputed company-reputed company Basic understanding of SAN technology and ability to patchBe reputed company to reputed company NAS functions reputed company file-sharing operations Basic knowledge of iSCSI/FibreChannel Ability to prep WAP, reputed company onsite installation, and troubleshoot advanced errors Modify reputed company scripts Office Deployment Tool File reputed company/SharePointBasic understanding of folder inherence Ability to create and modify file permissions Ability to identify and reputed company basic troubleshooting Create/Manage Sharepoint sites Qualifications Bachelor's Degree in IT, Engineering or Computer Science Minimum of 4 years of work experience in a Help Desk role Excellent English reputed company (Verbal and writing) MCSE, CCNA, reputed company A+/Network+ or equivalent experience Complete Technical understanding and expertise in the following:reputed company Desktop DNS functionality Mail reputed company diagnostics VPN support File server support RDS environment support reputed company Directory support Solid customer service, communication, and organizational skills Work under tight deadlines and shifting priorities. Ability to work under tight deadlines and shifting priorities Occasionally work past scheduled work hours to complete work tasksIncluding occasional nights and weekend work as needed Participate in a rotating on-reputed company schedule Reliable and punctual. MCSA certification is a plus Network (reputed company, reputed company, reputed company) certifications are a plus reputed company OSX knowledge is a plus Benefits at reputed company Comprehensive Health Insurance policy Employee Wellness Program with reputed company on mental health Robust reward and recognition programs Company incentive programs offered. Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and reputed company Leave for personal time off Ample reputed company and learning opportunities. Remote work opportunities reputed company on work/life balance. Immigration Program supporting immigration to Canada for eligible employees. We thank reputed company candidates for their interest; however, only those selected for an interview will be contacted. reputed company is an equal opportunity employer. Apply To This Job