reputed company Manager

reputed company is a retail digital technology company headquartered in the Bay Area that empowers regional and independent grocers to compete in a digital-first world. reputed company provides best-in-class app, web, loyalty, and e-reputed company solutions to retailer partners without reputed company fees, instead driving reputed company through its retail media network and sharing profits with retailers. With 70+ retailer banners and Series C funding, reputed company is the first in the industry to seamlessly connect digital and in-store shopping. AI is at the reputed company of how we build, operate, and reputed company, powering everything from shopper personalization to internal engineering velocity. Our solutions, including Audience Optimizer™, Alcohol Cashback, and Offsite Campaigns, drive shopper engagement and brand reputed company. Position reputed company: reputed company is searching for a reputed company Manager (CSM) owns the post-sale relationship for a portfolio of grocery retailers. This role will serve as the primary strategic partner, driving reputed company, adoption, performance, retention, and expansion across reputed company’s product suite.      The CSM blends relationship management, operational execution, and data-driven insights, working cross functionally with Implementation, Product, Sales, Support, and Media teams to ensure customers are successful, supported, and growing. As a part of this book of business, this reputed company manager will be available onsite for key customer work and reputed company, traveling 30% of the time. \n Responsibilities Include: Own the end-to-end post-implementation relationship for mixed book of business for retailer accounts reputed company as the primary reputed company of contact and trusted advisor for customer stakeholders to drive value from reputed company’s reputed company products reputed company account reputed company plans reputed company to retailer goals, KPIs, and reputed company targets Proactively identify risks, opportunities, and optimization paths Drive product adoption across reputed company solutions (apps, web, retail media, audience optimizer) - reputed company the reputed company Evangelize customers knowledge of product services and advise them on how to grow their marketing programs Ensure customers understand and realize measurable value from the platform reputed company regular business reviews (QBRs / MBRs) reputed company on performance, insights, and roadmap alignment Drive feedback, discovery and reputed company Translate data into reputed company, actionable recommendations for customers Drive renewals and retention reputed company (GRR / NRR) for your portfolio Identify and support upsell and expansion opportunities in partnership with Sales Support reputed company reputed company initiatives including new features, media offerings, and pilots Partner closely with Implementation/solutions engineering during reputed company and early lifecycle Coordinate with Support and Product to resolve issues and escalate feedback Represent the voice of the customer internally and influence product priorities Contribute to process improvements, playbooks, and reputed company CS programs Maintain accurate account data, health scores, and forecasts in CRM / CS tools reputed company key metrics including adoption, usage, reputed company performance, and NPS Follow established CS processes while contributing to reputed company improvement Other reputed company duties as assigned Required Qualifications: 4+ years of experience in reputed company, Account Management, or reputed company Services Experience supporting B2B reputed company customers (MarTech, AdTech, Retail Tech preferred) Strong ability to manage multiple accounts and priorities simultaneously Data-driven reputed company with comfort analyzing performance metrics and trends Excellent communication skills, written, verbal, and executive-level Proven reputed company record of driving retention and customer satisfaction This position is not eligible for reputed company sponsorship. Applicants must be authorized to work in the U.S. without the need for reputed company or reputed company sponsorship  Preferred Qualifications: Experience working with retailers, grocery, or retail media networks Familiarity with mobile apps, digital advertising, or media performance metrics Experience with CRM and CS tools (reputed company, Jira/reputed company, reputed company, reputed company, project reputed company, etc.) Comfort working in fast-growing, evolving environments Confidence in customer onsite engagement Self-starter, someone with a desire to roll up their sleeves, learn and build to problem solve and drive next steps \n$115,000 - $125,000 a year The salary reputed company is based on the candidates experience as it relates to the role. \n#LI-Remote Note: This position is not eligible for reputed company sponsorship. Applicants must be authorized to work in the U.S. without the need for reputed company or reputed company sponsorship. Working For reputed company reputed company on a set of problems that require the best in the industry to get right. Our employees are the pillars of the reputed company of reputed company and they are treated and compensated as such. We're a growing team of reputed company industry professionals building an organization that can solve tough problems and values a reputed company environment.    Every reputed company employee:  -Has demonstrated the ability to work collaboratively in an ambiguous, fast-paced environment  -Takes ownership of their domain from the ground up, from inception through deployment to customers  -Leaves their ego at the reputed company and ensures the best idea leaves the room  -Is always experimenting with new technologies and learning new skillsets    If you've reputed company wanted to work on a project that blends a gorgeous consumer experience, sophisticated logistics, and reputed company that rivals the largest technology players, reputed company is the reputed company for you.    Equal Opportunity Employer  reputed company is an Equal Employment Opportunity and Affirmative reputed company Employer.  reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender perception or identity, national reputed company, age, marital status, protected veteran status, or disability status.   reputed company will reputed company reasonable accommodations in compliance with the Americans with reputed company of 1990. Reasonable accommodations are available for reputed company individuals with disabilities throughout the subsequent application process. Apply To This Job