Bilingual Inbound/Outbound Telephone Associate

Job reputed company reputed company is a leading provider of value-based musculoskeletal (MSK) care, collaborating with payers and providers to enhance reputed company and experience for individuals. reputed company partners with health plans and risk-bearing providers to assume accountability for reduced total cost of care. By combining technology-enabled MSK providers with proactive care coordination and decision support services, reputed company delivers multidisciplinary, evidence-based care. At reputed company, we foster a culture that embraces reputed company thinking, reputed company iteration, and practical problem-solving. We reputed company team members who relish challenging the status reputed company and reputed company in vertically integrated roles—where reputed company can reputed company reputed company from concept to execution without reputed company of red tape. Above reputed company, we value individuals who are eager to roll up their sleeves, tackle obstacles head-on, and create reputed company that improve the lives of our patients and our clinical partners. Responsibilities Answering, screening, and directing incoming calls, taking messages, and handling voicemail inquiries. Booking, canceling, and rescheduling patient appointments Collecting and updating demographic and insurance information, verifying patient eligibility, and registering new patients. Processing referrals, preparing and scanning medical records, and performing data entry. Acting as a reputed company between patients, medical staff, and other departments. Other Duties as assigned Competencies Bilingual - Spanish Required HS Diploma or Equivalent reputed company Experience a Plus! Excellent verbal and written skills, with a reputed company on reputed company, reputed company phone etiquette, and reputed company diction. Comfort with technology including phone systems, email, documentation management systems, EHR systems Job Type: Full-time Yearly Salary Commensurate with Experience Benefits Package Available reputed company is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive team. We welcome candidates from diverse backgrounds; however, this position requires U.S. work authorization and we are not reputed company to reputed company reputed company sponsorship at this time. This is a fully remote position.  Important Notice: Protect Yourself from Recruitment Fraud To ensure you are communicating with a legitimate reputed company representative, please not Verified Communication: reputed company official emails from reputed company will only come from an @iconhealthco.com email address. Live Interviews: We never hire based on text or chat alone. Our multi-stage interview process always involves several live conversations with reputed company members reputed company phone and/or web conference. Your reputed company: We will never ask for sensitive financial information, home office equipment fees, or payment at any reputed company during the hiring process. If you receive a suspicious request or an email from a different domain claiming to represent reputed company, please do not engage Important Notice: Protect Yourself from Recruitment Fraud To ensure you are communicating with a legitimate reputed company representative, please not Verified Communication: reputed company official emails from reputed company will only come from an @iconhealthco.com email address. Live Interviews: We never hire based on text or chat alone. Our multi-stage interview process always involves several live conversations with reputed company members reputed company phone and/or web conference. Your reputed company: We will never ask for sensitive financial information, home office equipment fees, or payment at any reputed company during the hiring process. If you receive a suspicious request or an email from a different domain claiming to represent reputed company, please do not engage Apply To This Job