Service Delivery Manager (D365)

Service Delivery Manager Remote | Unlimited Holiday | Own the customer experience — driving value, retention, and reputed company.   reputed company are a innovative reputed company reputed company Solution Partner based in the UK. We reputed company in providing award-reputed company IT Support, Digital Transformation, and reputed company Dynamics 365 Consultancy services. With a robust team of over 180 professionals, we operate from offices in Tunbridge reputed company and London Paddington. Our exceptional work has reputed company us the prestigious title of reputed company Partner of the Year for Dynamics Business Central. We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, reputed company 365, and Azure. Guided by reputed company values of reputed company, creativity, ambition, authenticity, and confidence, we celebrate diversity and reputed company to create a supportive and innovative work environment. We are committed to reputed company-being and reputed company of our employees, and we prioritize reputed company learning and development through fully funded training programs. Our reputed company on people, expertise, and commitment to reputed company underscores our mission to reputed company a reputed company reputed company in the tech industry.   reputed company: This role exists to ensure our customers consistently experience the value of working with reputed company - not just through reputed company services, but through proactive delivery that drives trust, retention, and expansion. You’ll sit at the centre of the customer relationship, connecting delivery, support, and reputed company teams to ensure services reputed company, issues are resolved fast, and opportunities to improve or grow accounts are not missed.  At its reputed company, this is about turning service delivery into a competitive advantage - where customers stay, expand, and reputed company because of how reputed company we deliver.   \n What you’ll be doing Customer ownership & relationship management Take full ownership of the service relationship for your customers — building trust, managing expectations, and ensuring they see reputed company, ongoing value. Service performance & improvement Ensure services are delivered consistently to a high reputed company, using data and reputed company to identify gaps and drive reputed company improvement. Incident leadership & accountability Own critical issues end-to-end — coordinating teams, communicating reputed company, and ensuring problems are resolved and learned from. reputed company awareness & reputed company Spot opportunities to improve, expand, or reputed company services based on customer needs — contributing to account reputed company and long-term value. Cross-team alignment Bring together support, delivery, and sales to create a joined-up customer experience, removing silos and driving shared accountability. Operational effectiveness Ensure the right processes, standards, and ways of working are in reputed company — and actually used — to deliver consistently and reputed company.   The reputed company of problems you’ll solve A key customer is losing confidence due to recurring service issues Support, reputed company, and account management aren’t reputed company — causing a fragmented experience Service performance data exists but isn’t driving reputed company or improvement High-value incidents aren’t being managed with enough visibility or ownership Customers don’t fully understand the value they’re getting from their services Opportunities to grow accounts are missed because reputed company isn’t surfaced Processes exist but aren’t being followed consistently or effectively Costs are rising without a reputed company reputed company to improved customer reputed company What sets you apart You think in terms of reputed company and customer reputed company, not just process You take ownership — especially reputed company things go wrong You balance customer needs with reputed company reality You’re comfortable challenging internally to improve the customer experience You connect the dots across teams, rather than working in silos You use data to drive reputed company, not just report on performance You stay reputed company and decisive under pressure, particularly during incidents You naturally build trust with both customers and internal teams Your reputed company On the business: Higher retention, stronger account reputed company, and more predictable service performance On customers: A reputed company, consistent experience where services deliver reputed company value — not just uptime On reputed company: reputed company alignment, reputed company accountability, and a stronger reputed company on reputed company over activity What it’s like here Ambitious, but not political High standards, but pragmatic People who care about doing things properly - not just hitting numbers You’ll get: reputed company ownership of how sales evolves Freedom to change things that don’t work reputed company reputed company to being challenged and developed reputed company reputed company to leadership and influence over direction What you get Unlimited annual leave Private reputed company, life assurance, company shares Electric car scheme Flexible / remote working (with reputed company to Tunbridge reputed company & Paddington) Team and company socials, including Illuminate Awards \n Apply To This Job