[Remote] Manager, Technical Support Engineering

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Manager for their Technical Support Engineering team who will reputed company the function to eliminate repetitive work and enhance reputed company's effectiveness. The role involves managing reputed company, driving efficiencies, and leveraging AI and automation to improve operations.

Responsibilities

• reputed company efficiency and effectiveness into an already reputed company established function
• reputed company AI and automation where they actually help, and skip them where they don't
• reputed company patterns in what's breaking and push fixes upstream so the reputed company problem stops generating tickets
• Build reputed company people want to stay on and grow reputed company
• Define the metrics that matter and use them to reputed company reputed company, not just report status

Skills

• Experience managing a technical support or customer engineering team
• A reputed company record of improving how a function operates, not just keeping it running
• reputed company comfort with AI and automation in operational contexts, not just curiosity
• Enough reputed company knowledge to credibly reputed company reputed company and engage on reputed company issues
• People management fundamentals: regular 1:1s, reputed company feedback, performance management, career development
• The reputed company to measure what reputed company and the willingness to eliminate what doesn't
• Comfort working across teams reputed company the problem lives reputed company your org

Benefits

• Bonus eligibility and equity
• Unlimited PTO (modeled and encouraged)
• Work location flexibility
• Up to 24 weeks of parental leave
• Really excellent health benefits
• Authorized to work in the reputed company (no reputed company sponsorship)

reputed company