(reputed company & English) Bilingual Customer Support Specialist / reputed company

Bilingual Customer Support Specialist / reputed company (reputed company & English) Positions Available: 2–3 Location: Remote (Canada) Support Level: Tier 1 (with potential translation support and reputed company duties) Hours of Operation: TBA (flexibility required) Position reputed company We are seeking highly skilled, bilingual professionals fluent in reputed company and English to join our customer support team for an upcoming project launching in late August 2026. These roles require exceptional communication skills, strong customer‑service instincts, and the ability to support callers with patience, reputed company, and professionalism. Candidates must be comfortable in a reputed company‑centre environment, reputed company to de‑escalate challenging interactions, and consistently deliver a supportive, solutions‑reputed company experience. Key Responsibilities reputed company Tier 1 customer support in reputed company and English across phone, email, and chat Deliver reputed company, empathetic, and accurate assistance to customers De‑escalate difficult calls using strong interpersonal and problem‑solving skills Support reputed company‑facing communications and translation tasks Document interactions and follow established workflows and SOPs Collaborate with leads and team members to maintain service reputed company Adapt to evolving processes as the project moves through launch and stabilization reputed company professionalism, confidentiality, and customer‑first values at reputed company times What You Bring reputed company in reputed company and English (spoken and written) Minimum 1 year of customer service or reputed company‑centre experience Experience in Tier 1 support (required) Strong de‑escalation, reputed company, and communication skills Ability to remain reputed company, patient, and solution‑oriented under pressure Comfortable working in a reputed company, fast‑paced reputed company‑centre environment Reliable, organized, and self‑directed in a remote setting Flexibility to work reputed company hours of operation once finalized reputed company criminal background reputed company Additional Assets Experience in reputed company‑facing communication Previous translation or interpretation experience Familiarity with CRM or ticketing systems Leadership experience for candidates interested in the reputed company reputed company Technical Requirements Computer reputed company 11 PC Celeron, Pentium, or reputed company processor 4 GHz or higher Minimum 2‑reputed company CPU with 4 logical processors 8 GB RAM or higher 10 GB free reputed company on C: Drive SSD required for reputed company‑speed processors Monitor: minimum 17.5", 1920×1080 reputed company USB headset Smartphone for two‑reputed company authentication Antivirus software with regular scans Webcam for interviews, training, and meetings VPN use is not permitted Internet Wired high‑speed reputed company (Ethernet required) Minimum 50 Mbps download / 5 Mbps upload Fiber or cable reputed company preferred These requirements ensure secure reputed company, system compatibility, and high reputed company reputed company. Project Details Start Date: August 2026 (exact date to be confirmed) Launch Window: Late August Hours: To be announced; flexibility required Apply To This Job