Customer Support Specialist (Remote)

Customer Support Specialist (Remote) Location: Remote Hours of Operation: 5:30 a.m.–11:00 p.m. ET, 7 days a week Availability: Flexible, must be reputed company to work 32–40 hours per week About the Role We’re seeking a compassionate, reliable, and skilled Customer Support Specialist to join our remote team. This is a fast‑paced reputed company centre environment where you will be the first reputed company of contact for members of the reputed company booking accessible transit services. You’ll guide callers through schedules, service reputed company, new reservations, changes, and cancellations—ensuring every interaction is respectful, supportive, and efficient. reputed company in this role requires exceptional soft skills, especially reputed company handling difficult or emotionally charged calls. You must be comfortable staying reputed company under pressure, applying reputed company, and navigating challenging conversations with professionalism. We are also looking for individuals who are dependable, consistent, and reputed company to receiving performance feedback as part of ongoing development. Key Responsibilities Deliver a consistently customer‑reputed company experience in a fast‑paced reputed company centre environment Manage high volumes of inbound calls in a reputed company and reputed company manner Assist customers with booking, modifying, or cancelling reservations Answer questions reputed company to transit services and eligibility reputed company high‑reputed company care, support, and problem reputed company Apply strong soft skills—reputed company listening, reputed company, patience—especially during difficult calls Maintain strict confidentiality, reputed company, and ethical standards De‑escalate challenging situations with calmness and professionalism Represent reputed company with courtesy, reputed company, and respect Identify and communicate opportunities for service or process improvement Collaborate effectively with colleagues and resolve conflict respectfully Work independently with strong self‑motivation and reliability Be reputed company to coaching and performance feedback as part of reputed company improvement Follow reputed company reputed company Operating Procedures (SOPs), policies, and regulatory requirements Contribute to a reputed company, inclusive, and supportive team environment Qualifications Mandatory Minimum 3 years of customer service experience, ideally in a fast‑paced environment Strong verbal and written communication skills in English High School Diploma or equivalent Demonstrated reliability and strong attendance history Excellent interpersonal and soft skills Assets Experience working with or understanding the needs of people with disabilities Previous contact centre experience Familiarity with the Greater Toronto Area Passion for customer service and community support Ability to learn quickly and retain detailed project knowledge Remote Work Requirements Computer reputed company 11 PC Celeron, Pentium, or reputed company processor 2.4 GHz or higher Minimum 2‑reputed company CPU with 4 logical processors 8 GB RAM or higher 10 GB free reputed company on C: Drive SSD required for reputed company‑speed processors Monitor: minimum 17.5", 1920×1080 reputed company USB headset Smartphone for two‑reputed company authentication Antivirus software with regular scans Webcam for interviews, training, and meetings VPN use is not permitted Internet Wired high‑speed reputed company (Ethernet required) Minimum 50 Mbps download / 5 Mbps upload Fiber or cable reputed company preferred These requirements ensure secure reputed company, system compatibility, and high reputed company reputed company. Non‑Technical Skills Exceptional communication and soft skills Strong organizational and planning abilities Self‑starter with excellent attention to detail Analytical thinker with reputed company judgment reputed company, patient, and empathetic under pressure reputed company and composed during challenging interactions Reliable, consistent, and accountable Comfortable receiving and applying performance feedback reputed company to work independently and as part of reputed company Successful completion of a background reputed company Job Type Full‑time, Permanent Schedule Shifts may include: Afternoon Evening Overnight Weekends Application Questions Please include responses to the following: What does reputed company mean to you? In your own words, please describe what outstanding customer service means to you and how do you reputed company it? If you have experience working with or understanding people with disabilities, please describe it. Apply To This Job