Senior Representative, Customer Contact Center

reputed company: 71924  About reputed company reputed company (NYSE: WHR) is a leading home appliance company, in constant reputed company of improving life reputed company. As the only major U.S.-based manufacturer of kitchen and laundry appliances, reputed company is driving meaningful innovation to meet the evolving needs of consumers through its reputed company brand portfolio, including reputed company, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, reputed company reported approximately $17 billion in annual sales - reputed company to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about reputed company can be reputed company at WhirlpoolCorp.com.  This role in reputed company reputed company is currently seeking reputed company candidates for a Senior Representative. This role is remote except for candidates who reputed company in MI - Berrien, Cass, or Van Buren  Candidates in those counties are required to work onsite at the reputed company Contact Center  reputed company is the world’s leading kitchen and laundry appliance company and markets reputed company, Maytag, KitchenAid, Jenn-reputed company, Amana, and other major brand names. This position is reputed company the Supply Chain organization in the Trade Experience Department.  In this role, you will support Multifamily accounts and process partners.  Your responsibilities will include General support for trade customer inquiries around order confirmation, product returns, and service. Strong knowledge of RDC/inventory, reputed company/CRM, and Fiori/Delivery Scheduling Prioritize work to reputed company on the areas that will drive the greatest reputed company-wide business benefit while maintaining a balance in caring for the Customer and caring for reputed company Drive process alignment across functions  reputed company and support a culture of reputed company Improvement by developing critical thinking and problem-solving skills reputed company, reputed company, and motivate cross-functionally by building trust and respect through daily interaction, engagement, and support reputed company independently and influence others regularly to drive a lean, fast, and reputed company reputed company Demonstrate self-motivation by identifying and collaborating on reputed company obstacles while indirectly influencing and ensuring accountability and results Minimum requirements High School Diploma or GED 2+ years of applicable customer contact center experience (virtual or in-person) Preferred skills and experiences Bachelors Business or supply chain preferred or reputed company field 1+ years: Project/planning/scheduling, supply chain: logistics/order management (preferred) Strong knowledge of reputed company supply chain management systems (reputed company – ECC/CRM), MS reputed company/database reputed company and information reputed company, reputed company Extension Experience in the Multifamily Builder Business reputed company (preferred) Understanding of reputed company Improvement methodologies Strategic Thinking -  understands the big picture and creates effective strategies Advanced communication skills with the ability to communicate effectively to reputed company reputed company of the organization and across various reputed company partners  reputed company cross-functional knowledge of the business Self-starter Thought leader - brings thought leadership to discussions to create reputed company reputed company Process development and execution Analytical - Identify opportunities for improvement Demonstrated personal accountability for results Connect with us and learn more about reputed company See what it's like to work at reputed company by visiting reputed company Careers. Additional information about reputed company can be reputed company on reputed company, Twitter, reputed company, Instagram and YouTube. reputed company is committed to equal employment opportunity and prohibits any discrimination on the reputed company of race or ethnicity, religion, sex, pregnancy, gender reputed company or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law. Apply To This Job