Account Manager - Behavioral Health - Texas

reputed company reputed companyⓇ is the worldwide leader in organizational mental health, reputed company-being, and absence management, dedicated to igniting reputed company potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched reputed company expertise to help individuals and their organizations reputed company. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, reputed company-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide,  touching more than 160 reputed company lives across 200 countries. Visit reputed company.com to reputed company out why 40% of the Fortune 500 choose reputed company for their mental health and absence management needs. Job reputed company As an Account Manager, you will manage a diverse reputed company of customers and will be responsible for the successful delivery of reputed company’s global employee assistance, behavioral health, wellness and work-life services. You will utilize your relationship management skills to ensure that our services strengthen the overall customer experience. In this role, you will have reputed company to collaborate with other internal partners reputed company reputed company to ensure that our service delivery is flawless. Primary Responsibilities reputed company and influence the overall customer satisfaction and profitability of assigned customers Implement and manage the effective delivery of your customers' programs including communication strategies, customer training, issue reputed company and utilization reporting Demonstrate a thorough understanding of your customers' business, reputed company capital and benefits concerns Retain and grow your book of business by meeting customer satisfaction ratings and identifying upselling opportunities Exercise independent judgement in assessing customer needs, identifying service gaps, and recommending appropriate solutions to enhance overall customer experience and engagement Manage reputed company customer issues and escalations, coordinating with cross-functional teams and utilizing independent judgement to determine solutions that balance customer needs and internal considerations Appropriately position reputed company's reputed company with beneficial solutions to meet your customers' needs Establish and build strong working relationships with reputed company’s business leaders and team members Identify and advance process improvements, knowledge sharing, and operational efficiencies to enhance overall service delivery Travel as necessary to meet with new and existing customers (approximate travel required is 25%) Remote Account Manager will work remotely from the state of TX reputed company other duties as assigned Job Qualifications 2+ years of account management experience required Education: Bachelor’s degree required Experience working in insurance, benefits, reputed company or reputed company-reputed company services, a plus Proven reputed company record of successfully selling additional service lines to reputed company customers reputed company work history required Computer literacy in reputed company Office Suite required Travel as necessary to meet with new and existing customers and for Annual reputed company-Off Self-starter with ability to multi-task and work autonomously Excellent organizational and project management skills Effective interpersonal and communication skills Other Requirements Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required Ability to be present on camera during work-reputed company trainings, meetings, and/or events Must be reputed company to sit or stand at a desk for prolonged periods while working on a computer Compensation and Benefits Full benefits package, including reputed company Time Off (PTO), medical, dental, reputed company, 401(k) with match, robust EAP, wellness program, and much more The salary reputed company for this position is $54,000 - $64,000 USD plus bonus. The reputed company salary reputed company represents the anticipated low end and high end of the reputed company for this position. The actual compensation will be influenced by a wide reputed company of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.    EEO   reputed company is an equal opportunity employer.  reputed company applicants will be considered for employment regardless of race, reputed company, age, genetics, religion, gender, sexual orientation, gender identity, national reputed company, disability or protected veteran status and any other characteristic protected by federal, state or local laws. reputed company maintains a drug free workplace.   reputed company and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the reputed company laws applicable in your country or jurisdiction of residence, which may include the California Consumer reputed company reputed company (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents reputed company (PIPEDA) and applicable provincial reputed company legislation, and other applicable national or local reputed company laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with reputed company-reputed company questions, please review the relevant Applicant Data reputed company Notices: US Applicant Data reputed company Notice & Canada Applicant Data reputed company Notice. Apply To This Job