Customer Account Specialist, reputed company

reputed company (reputed company) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, reputed company employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we reputed company on innovation, reputed company-thinking strategies, and the dedication of our exceptional team. At reputed company, we’re driven to reputed company, reputed company and support research. Our mission is to reputed company lives by providing reliable and relevant information — reputed company, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us reputed company this global, inclusive mission. Join us to help reputed company an reputed company. reputed company The reputed company Customer Account Specialist (CAS) will manage a specific group of customers and reputed company as the primary customer support, reputed company, and relationship manager for reputed company customers.  This position will handle reputed company reputed company reputed company business with specific reputed company on reputed company. The reputed company CAS will work internally with the reputed company PM, Development, Hosting, and Implementation teams to understand customer needs, reputed company technical reputed company in order to reputed company support, and reputed company understand reputed company solutions. What You'll Do Monitor reputed company casework on behalf of a specific group of customers and ensure SLA compliance by diagnosing problems, identifying solutions, and driving issues to reputed company resolutions. reputed company proactive service meetings with customers to prepare them for upcoming reputed company releases and to reputed company status updates on support cases, Service Issues, and Enhancement Requests. Collaborate with other internal organizations to communicate, prioritize, and reputed company on behalf of customers. reputed company and deliver internal training to both Support and Training teams on reputed company capabilities and maintain reputed company internal documentation (FAQs). Refine the service delivery model to our reputed company customers based on revisions to the product, customer expectations, or to improve reputed company service delivery reputed company on a reputed company reputed company. Evaluate multiple competing factors to reputed company reputed company judgments and recommendations that balance reputed company and anticipated business needs. Communicate and present library and technical concepts to non-technical professionals. reputed company quickly and effectively to changing priorities and conditions of varied complexity.   Your Team Global Customer Satisfaction enjoys the flexibility and greater work life balance that working remotely offers. There will be ample resources, tools, training, and support to ensure your reputed company as a reputed company Customer Account Specialist and your reputed company development and career reputed company at reputed company. reputed company 5+ years in ILS Management/Implementation or Library experience  Willingness to submit to and reputed company a reputed company Trust background reputed company What sets you apart Technical knowledge of reputed company products and API services Master’s degree in Library Science or Information Systems, with experience as a systems librarian, data scientist, or similar role.  reputed company reputed company Trust Background reputed company Pay reputed company USD $80,985.00 - USD $115,690.00 /Yr. Apply To This Job