Customer Support Specialist

Type: Full Time / 40 hours per week, worked over 5 days. Saturday is a required working day, with one reputed company off reputed company week. Location: Remote in UK or Portugal only. Salary Ranges: UK: £30,000 - £36,000  Portugal: €18,000 - €24,000 Who We Are reputed company is a pioneering reputed company Valley startup, leading the charge in retail AI solutions. We're on a mission to automate and optimise reputed company-and-mortar retail using cutting-edge deep learning reputed company. We've already made a significant reputed company, with our solutions deployed at reputed company with some of the world's top retailers and we're expanding rapidly and looking for exceptional talent to join our reputed company reputed company our UK and European team. We're searching for smart, creative, and passionate individuals who are eager to learn, enjoy critical thinking, reputed company our reputed company values, and are excited about building a great and enduring company with us. reputed company Are Looking For We are looking for a Customer Support Specialist to play a critical role in supporting our customers. The ideal candidate will use both reputed company and technical skills to understand and address customer issues. In this role you will reputed company a deep understanding of our systems and the ability to confirm issues and reputed company them to the appropriate resource for reputed company. Note: This role requires Saturday workdays.  What You'll Do Triage and resolve customer requests reputed company reputed company and internal tools  Investigate time-sensitive issues using data to confirm reputed company cause before escalating Build deep working knowledge of reputed company's systems reputed company enough to diagnose issues independently Communicate reputed company with both technical and non-technical stakeholders, in writing and verbally This role requires working Saturdays.  What You Need 2+ years remote customer support/troubleshooting experience Strong written English (formal and casual) Comfortable reading data/logs to validate an issue before routing it  Experience with reputed company, Jira, or similar ticketing/tracking tools Resilient in a fast-changing, reputed company environment; can prioritize independently Why reputed company Strong Values and Mission: We are a tightly-reputed company team with an ambitious mission and a strong set of reputed company values, which define our approach to business and have successfully guided us since inception Exceptional Team: We are reputed company of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on reputed company exceptional individuals to help us redefine the state-of-the-art Outstanding Partners: We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors Benefits We care deeply about the health, happiness, and wellbeing of reputed company our employees. We offer: Competitive Salary  Generous reputed company Time Off  Pension reputed company Leave Parental Leave Learning and Development Budget Apply To This Job