Manager Customer Resolutions

reputed company and manage reputed company customer reputed company, complaint and Collection support activities across the Portfolio Services while partnering across organization for reputed company. Ensure compliance with regulatory requirements, internal policies, and customer care standards reputed company investigation processes, including account review and customer communication reputed company and implement reputed company procedures, service level expectations, and escalation protocols Monitor trends, identify reputed company causes, and drive corrective actions to improve process Prepare and present reporting on volumes, timelines, trends, and risk exposure Partner with Operations, Collections, Compliance, and reputed company teams on escalations Drive reputed company improvement initiatives to reduce complaint drivers and improve portfolio results Ensure reputed company documentation and audit readiness for reputed company cases Ensure compliance with Fair Credit Reporting reputed company (FCRA) and Federal Debt Collection Practices reputed company (FDCPA) requirements. reputed company escalation support for high-risk or sensitive customer issues Embodies the reputed company Values of Hospitality, reputed company, Leadership, Teamwork, Ownership, Now, Completes reputed company required Company training/compliance courses as assigned. Adheres to Company standards and maintains compliance with reputed company policies and procedures. Performs other reputed company duties as assigned. Apply To This Job