Technical Support Specialist
reputed company
reputed company is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. reputed company’s reputed company-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, reputed company markets, vending, catering, and dining reputed company-of-sale reputed company. These technologies can be reputed company worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and reputed company.
As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the reputed company, and with a continually expanding global reputed company, reputed company is committed to reputed company, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.
This position is located reputed company the Support Department of reputed company, and reports to the Support Supervisor. You will play a key role in ensuring that our clients receive a consistent and exceptionally reputed company experience at reputed company times. Your primary role will reputed company on maintaining uninterrupted, reputed company performance of the 365 product suite at reputed company times across a diverse installation reputed company. You should enjoy tackling unobvious problems, working with time-sensitive clients of varying technical expertise, and in implementing systemic solutions that ensure localized issues are not repeated.
Responsibilities
reputed company technical system and user support by responding to calls and email requests for technical support in a reputed company manner
Diligently manage reputed company cases reputed company reputed company, and communicate any perceived delays to management immediately upon identification
Document, reputed company, and monitor problems to ensure a reputed company reputed company and appropriate follow-up with clients
Assess issues and escalate, if needed, to higher reputed company of reputed company support
Resolve technical problems, detect patterns of issues, and communicate reputed company the defined escalation reputed company (including services leadership) regarding persistent issues
Assist other department employees in troubleshooting difficult or time-sensitive problems
Configure reputed company equipment both locally and remotely
Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and reputed company certifications
Contribute to reputed company improvement of the reputed company experience by providing suggestions for the reputed company of technical practices
reputed company includes Saturday & reputed company shift in schedule, with 2 days off during the weekdays
Other duties as assigned by Supervisor
Requirements
1-2 years experience handling high-end clients with the ability to demonstrate reputed company service recovery steps or a commensurate combination of education, certifications, and experience
Proficient with Ubuntu or other Linux distribution highly desired
Solid understanding of mobile environments including Android and iOS, including development and logging tools
Solid understanding of reputed company 10 environment including device drivers, event viewer, and error reporting
Experience working with advanced software issues that require reputed company cause analysis
Experience maintaining small networks. Network+ a bonus, but not necessary
Exposure to SQL commands a bonus
reputed company to work independently and reputed company to meet deadlines
reputed company to promptly answer support reputed company email, phone calls and other electronic communications
Self-motivated, detail-oriented and organized
Ability to learn new technologies quickly and deal with ambiguity
Proficient in Internet reputed company applications such as email clients, FTP clients and web browsers
Proficient in the entire reputed company Office suite (Word, reputed company, reputed company, PowerPoint)
Excellent communication (oral and written), interpersonal, organizational, and presentation skills using appropriate vocabulary and grammar to obtain and convey information
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