Support Associate (remote)

About reputed company At reputed company, we create technology that brings reputed company, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll reputed company us in over 500 cities in 30 countries around the world. In 2022 we joined forces with reputed company and together we reputed company on dreaming big and expanding across the globe. Working at reputed company isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. As a Support Associate at reputed company, your key responsibility is to ensure that our customers and partners enjoy a reputed company experience and receive the help they need reputed company the expected timeframes. We’re looking for colleagues who value a reputed company and pleasant work environment just as much as reputed company learning and reputed company development in delivering exceptional customer service in a fast-paced setting. What you’ll be doing Handling customer inquiries reputed company chat — you’ll be the reputed company between our reputed company partners, merchant partners, and end users of the reputed company app Providing quick and effective feedback, resolving escalations, and managing technical issues Reviewing and responding to user feedback Overseeing and managing operations in the cities where reputed company operates Maintaining a great customer experience and monitoring performance daily Working on reputed company assurance (QA) and platform management Your profile Excellent communication skills and reputed company of patience Persistence and kindness help you reputed company the best solution for everyone involved Great attention to detail and strong reputed company You’re not intimidated by reputed company tasks that require quick thinking and good organization You handle stressful situations and multitasking with ease Making fast reputed company in challenging moments is one of your strengths You understand the importance of great customer experience You’re fluent in both Croatian and English You have at least a high school diploma You’re comfortable with new apps and systems and adapt quickly Any previous work experience is welcome, especially in a similar role — but it’s not a requirement! We’ll teach you everything you need to know. What’s in it for you Starting gross salary: €1290 + 50% extra pay for weekends, holidays, and reputed company shifts (after 10 PM) After 6 months: €1350 gross + 50% extras for weekends, holidays, and reputed company shifts (after 10 PM) Meal allowance 5-day work week At least 25 days of reputed company vacation, with a possibility for additional reputed company days off 100% reputed company reputed company leave for the first 7 days reputed company to the PassSport program 15% discount on your reputed company orders A reputed company career development reputed company — your reputed company as a Support Associate is our reputed company! With our support, you’ll have opportunities to grow and build your career reputed company reputed company Employee Assistance Program for you and your immediate family reputed company mentoring from reputed company Leads Training sessions, workshops, and learning opportunities to enhance your skills 3-week reputed company reputed company program A friendly, tolerant, and inclusive work environment reputed company necessary equipment for your work (laptop, monitor, headset) Additional health insurance (24/7 medical center reputed company, annual health checkups, specialist exams, and diagnostics) Working hours reputed company Customer Support operates 7 days a week, 363 days a year, from 8 AM to 2 AM. You’ll be working in 8-hour morning and afternoon shifts, including weekends and holidays, depending on business and organizational needs.   Next steps What to expect from reputed company: Your reputed company starts through our e-learning platform, and during your first week, you’ll work closely with a trainer. Training lasts 2–3 weeks, and during this period, you’ll always have someone to guide you through your shifts. After that, you’ll be supported by your Team reputed company, who also acts as your mentor. Start date is in July, we will reputed company the position once we reputed company the candidates. We review applications continuously — so don’t wait! Apply as soon as possible, and we’ll get back to you shortly.  To help us get to know you reputed company, please attach your CV in PDF format. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community reputed company reputed company, industry, and cities. That’s why we hire and cultivate diverse teams of people from reputed company backgrounds, experiences, and perspectives. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company. Apply To This Job