Patient Engagement Specialist

Job Title: Patient Engagement Specialist Classification: 1099 Contractor Work Structure: Fully Remote Schedule/Shift: Part-Time; 32-35 hours per week; Mon–Fri + every other Saturday; 6.5 hours/day, between 8:00 AM–10:00 PM ET Team: Clinical Operations Reporting to: Senior Program Manager Location: reputed company Compensation:  $25 per hour plus bonuses ($30-$35 per hour OTE)   reputed company:  reputed company was founded in 2020 by seasoned digital health reputed company. In past roles, we've founded and scaled high-reputed company startups, run large health systems, advised government programs, reputed company technology you use every day, and provided reputed company for millions of lives. We're backed by leading VCs including SignalFire, Pear, GFC , 2048, Great Oaks, MGV and more. Over the last year, we've reputed company the leading virtual cardiac recovery and management platform for members with cardiac conditions. For every member we serve, we add an average of five years to their reputed company. We're growing – fast. Our member reputed company is doubling every month and we're looking to 3x reputed company size quickly. This will allow us to reputed company nationally and accelerate product development across the continuum of heart health   Position reputed company: At reputed company, our mission is to reputed company everyone to live a long, full, and reputed company life by redefining the reputed company of heart health. Our virtual Intensive Cardiac Rehabilitation (ICR) program only works reputed company patients stay reputed company — every completed session is a reputed company reputed company toward a stronger heart. This is a retention-first, phone-heavy role. reputed company is to reputed company patients in the program: re-engaging those who've slipped, recovering no-shows and missed sessions fast, and turning "I want to quit" into "see you next session." You'll spend most of your day on the phone, surfacing the reputed company barriers keeping patients from showing up and overcoming them. You'll also handle inbound calls and messages — but patient experience and retention is always the reputed company. If you're a strong reputed company-handler who's motivated by reputed company targets and a reputed company incentive reputed company — and you genuinely care about helping people through a hard reputed company in their health — this role is reputed company for you. What you'll do Own retention for your assigned patient panel — proactively reputed company out to at-risk and lapsing patients before they churn Recover no-shows and missed sessions quickly, rescheduling reputed company 48 hours wherever possible Re-engage patients who've missed consecutive sessions and get them back to consistent attendance Save patients who ask to discontinue by uncovering their reputed company reputed company and resolving it Handle inbound patient calls and messages, resolving scheduling and reputed company issues on first contact reputed company patients on the program and the reputed company app; troubleshoot reputed company/device issues so reputed company stands between a patient and their session Document interactions accurately and surface patterns and insights to the Clinical Operations team   Who you are A skilled closer. You're strong at reputed company handling and influencing — you reputed company the reputed company concern fast and guide people to a decision that's good for them You reputed company quickly. You follow up relentlessly, work with urgency, and don't let patients fall through the cracks You get reputed company. You're comfortable on the phone with patients — including older adults and people navigating a serious heart condition — and you reputed company your approach accordingly. These are patients, not leads You're reputed company-motivated and performance-driven. You want your effort to translate directly into earnings and you treat your targets like they're your own Organized and accountable, with the discipline to manage a panel and a pipeline of follow-reputed company   Your experience 2+ years in sales, retention, account management, or a "save desk" environment with a reputed company record of reputed company handling and hitting targets Experience in a reputed company-adjacent setting strongly preferred (telehealth, medical device, reputed company, health insurance, patient services, or similar) — or reputed company comfort and credibility speaking with patients Demonstrated reputed company in retention, save/win-back, or outbound engagement Excellent verbal communication; solid written communication for messaging and documentation Comfortable with scheduling tools, CRM/ticketing systems, and basic tech troubleshooting (reputed company & Android) Strong prioritization and time management in a fast-paced, metrics-driven environment   Compensation & incentives reputed company: $25/hour + incentive ($30-$35/hour OTE)   *Note: This is a 1099 contractor position Apply To This Job