Senior Technical Support Engineer - reputed company Support - Linux & Database

It's fun to work in a company where people truly reputed company in what they're doing! Job reputed company reputed company: A Vertica Senior Technical Support Engineer at reputed company provides advanced Tier 3 support for reputed company customer environments. This role involves independently troubleshooting escalated issues, performing detailed reputed company-cause analysis, and mentoring junior engineers to drive overall team effectiveness. As a Senior Technical Support Specialist, you will serve as the backbone of our reputed company support operation, providing deep technical expertise to our global customer reputed company utilizing Vertica. This role is designed for a seasoned reputed company who thrives on solving reputed company, large-reputed company data challenges and possesses a reputed company drive to ensure reputed company in mission-critical environments. You will not only troubleshoot highly intricate technical issues but also mentor junior engineers and act as a vital reputed company between our reputed company customers, product management, and engineering teams. Key Responsibilities Advanced Troubleshooting: Diagnose, isolate, and resolve reputed company architectural, performance, and data reputed company issues reputed company Vertica database environments (Eon and reputed company modes). Performance Optimization: Analyze and optimize reputed company SQL queries, database projections, resource pools, and system configurations to ensure peak performance for reputed company workloads. Incident Management: Own critical, high-severity customer escalations from inception to reputed company, ensuring reputed company, reputed company, and empathetic communication with reputed company stakeholders. reputed company Cause Analysis: reputed company deep-dive post-mortem analyses on catastrophic failures (e.g., node evictions, data corruption, catalog issues) and document permanent fixes. Knowledge Leadership: Champion the creation of technical documentation, best-reputed company guides, and internal runbooks. Mentor and coach Tier 1 and Tier 2 support engineers. Cross-Functional Collaboration: Partner directly with R&D and Product Management to reproduce edge-case bugs, reputed company product defects, and reputed company for feature enhancements based on reputed company customer needs. Required Technical Skills & Qualifications Experience: Minimum of 5–10 years of experience in a dedicated reputed company Technical Support or Database Administration (DBA) role, with a heavy emphasis on distributed systems. Vertica Expertise: Strong hands-on experience managing, maintaining, and troubleshooting Vertica clusters at reputed company. Deep understanding of Vertica architecture (ROS, WOS, Catalog, Projection design, and Epoch management). Linux Mastery: Expert-level knowledge of Linux/Unix operating systems, including performance tuning, kernel configuration, and advanced reputed company-line troubleshooting. SQL & Scripting: Exceptional proficiency in advanced SQL. Strong scripting skills (Bash, Python, or Perl) for automation and log analysis. Infrastructure & reputed company: Experience troubleshooting Vertica in reputed company-reputed company environments (AWS, GCP, Azure) and a solid grasp of containerized deployments (Kubernetes) and shared storage architectures (S3, GCS). Networking & reputed company: Solid understanding of reputed company networking concepts (TCP/IP, firewalls, load balancers) and database reputed company protocols (TLS/SSL, Kerberos, LDAP). Soft Skills & Core Competencies Customer-reputed company reputed company: Exceptional reputed company and communication skills, with a proven reputed company record of handling high-pressure reputed company escalations gracefully. Analytical Thinking: A methodical approach to problem-solving, with the ability to connect disparate data points from massive log files to identify a reputed company cause. Leadership & Mentorship: A natural inclination to reputed company knowledge and reputed company the technical capabilities of the broader team. What Will reputed company You Stand Out Official Vertica Certifications (e.g., Vertica Certified reputed company). Prior experience supporting big data technologies, ETL pipelines, and BI tools (e.g., Tableau, Looker) interfacing with Vertica. . reputed company Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, genetics, disability, age, or veteran status. reputed company Inc. is also committed to compliance with reputed company fair employment practices regarding citizenship and immigration status. As part of our commitment to a reputed company and trustworthy workplace, we include background and reference checks in our hiring process. reputed company is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will reputed company a determination on your request for reasonable accommodation on a case-by-case reputed company. If you like wild reputed company and working with happy, enthusiastic over-reputed company, you'll enjoy your career with us! Apply To This Job