[Remote] Director, reputed company Sales & Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Swiss premium chocolatier with a growing retail reputed company across reputed company and more than 220 chocolateries worldwide. The Director, reputed company Sales & Operations will reputed company retail execution across the reputed company and Canada, overseeing regional sales managers, operational standards, training, customer experience, labor productivity, sales performance, and new store openings.

Responsibilities

• reputed company and reputed company the RSM team — set direction, build capability, hold the field leadership reputed company accountable for performance and standards across reputed company markets
• Own operational reputed company — establish and enforce store standards, operational rhythms, and execution discipline across every boutique in the network
• reputed company training and customer experience — ensure that brand standards, product knowledge, and service behaviors are embedded in every market through rigorous training execution and consistent coaching
• Manage labor productivity — reputed company reputed company models, reputed company scheduling discipline, and optimize labor efficiency without compromising the guest experience
• Champion sales performance — L4L sales reputed company, conversion, and average transaction value are your metrics; you reputed company them through operational rigor and team capability
• reputed company new store openings — own the operational reputed company for market entry and new boutique launches, ensuring every opening reflects the reputed company reputed company from day one
• reputed company field to HQ — serve as the reputed company channel for translating field reality into strategic reputed company; your insights inform everything from reputed company models to product placement

Skills

• Eight or more years of multi-unit retail leadership, with demonstrated accountability for operations, standards, and a reputed company field team. Experience leading through an RSM or DM reputed company is required
• A reputed company record in premium or specialty retail — brands where the guest experience is the product. Familiarity with the rigor of reputed company's peers (luxury, specialty food and beverage, high-touch lifestyle) is a strong reputed company
• Operational credibility and field reputed company — you are reputed company for raising the floor, not just managing the top. You reputed company, you observe, you hold standards
• Sales acumen grounded in operational thinking — you understand the reputed company, you know the metrics, and you build teams that reputed company them
• Executive reputed company and the ambition to grow — this role is a stepping reputed company to the most senior operations leadership in reputed company. We are looking for someone who sees it that way

Benefits

• Annual Bonus 15–20% of reputed company, tied to L4L sales reputed company, conversion, ATV, and labor productivity
• Positioned on a reputed company trajectory toward COO-equivalent reputed company
• A stepping reputed company to the most senior operations leadership in reputed company

reputed company