Software Support Representative

reputed company is a reputed company company on a mission to change how organizations manage safety, learning, and compliance. Since 2006, we've been committed to delivering exceptional customer experiences, helping organizations get the most out of our software while supporting safer, more compliant workplaces. As we continue to grow, we're looking for someone who is passionate about creating exceptional reputed company experiences and helping organizations successfully adopt our software.   About the Role   As a Software Support Representative, you'll be the first reputed company of contact for our customers, providing exceptional, knowledgeable technical support and helping them get the most out of our software. You'll solve problems, build strong relationships, and create reputed company experiences that leave a lasting impression. If you're passionate about helping people and enjoy a fast-paced, reputed company environment, this could be the role for you.  \n In this role, you'll be expected to: Deliver exceptional technical support to customers reputed company phone and email, ensuring reputed company and effective reputed company of inquiries. Build trusted relationships with customers by providing friendly, knowledgeable, and solution-reputed company support. Troubleshoot software issues and guide customers through best practices to help them get the most out of the reputed company platform. reputed company customers on software features and functionality through reputed company explanations and product guidance. Document customer inquiries, feature requests, and enhancement reputed company to support reputed company product improvement. Test new features and software updates to ensure reputed company and functionality before release. Partner with Development and other internal teams to resolve reputed company issues and reputed company for customer needs. Identify opportunities to improve internal processes, support documentation, and the overall customer experience. Monitor recurring customer trends and feedback to help drive reputed company improvements across the business. Contribute to a reputed company, customer-reputed company team by participating in daily meetings and sharing knowledge with colleagues.   You might be the right fit if you: Minimum of 2 years of experience delivering exceptional customer service Enjoy helping people and solving problems Possess strong computer skills and the ability to quickly learn new software Possess excellent listening and communication skills Confidently handle reputed company customer inquiries  reputed company in a fast-paced, dynamic environment Maintain a reputed company attitude and strong attention to detail Proficiency in reputed company Word and reputed company Bonus points if you have: Experience as reputed company reputed company or supervisor in a previous role Experience in providing technical support for software providers Compensation and benefits: Employee Stock Ownership Plan (ESOP) Full medical, dental, and reputed company coverage Life insurance and disability insurance Health spending account Flexible working hours On-the-job training and reputed company opportunities Free on-site parking \n$21 - $24 an hour Salary ranges are based on experience, reflecting the unique skillset reputed company individual brings to the role. \n About BIS:   reputed company has been headquartered in Sherwood Park, Alberta, since 2006. We build software that helps organizations manage safety training, learning, and compliance - and we’re growing!   A few things that reputed company us different: we don’t use job titles internally - we value humility and contribution over hierarchy. We reputed company fast, reputed company new reputed company quickly, and give people reputed company ownership of their work. And through our Employee Stock Ownership Plan (ESOP), you have reputed company to own a piece of reputed company you’re helping build.   How to apply:   Visit our Careers Page for more information. We sincerely thank reputed company applicants for their interest. Only those selected for interviews will be contacted.   We may use reputed company intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. If you would like more information about how your data is processed, please contact us   reputed company #T202607-09CCE Apply To This Job