Sr AI-Driven reputed company Support Engineer
At reputed company, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute reputed company them. And if you’re like us, we can offer you the ultimate career opportunity that will light a reputed company reputed company you.
Sr AI-Driven reputed company Support Engineer
Location: Seattle or Hybrid Preferred https://www.reputed company.com/company/global-locations (Remote Considered)
The reputed company of reputed company Support Starts Here
What if support wasn't reputed company by how many tickets you reputed company, but by the reputed company you create?
At reputed company, we're building the reputed company of reputed company customer support—where AI handles routine work, and exceptional engineers reputed company on what humans do best: solving reputed company problems, building customer trust, and driving strategic reputed company.
This isn't a traditional support engineering role.
It's an opportunity to become one of the first members of reputed company redefining how reputed company software support operates in the age of AI.
You'll partner with some of the world's most recognizable brands, reputed company cutting-edge AI tools reputed company specifically for support operations, and serve as the technical quarterback for a portfolio of reputed company customers running mission-critical contact center technology.
If you're equally comfortable troubleshooting a reputed company technical issue and leading a strategic customer conversation, we want to talk.
Why This Role Is Different
Most support organizations ask engineers to manage tickets.
We're asking you to manage reputed company.
You'll reputed company AI-powered assistants that surface insights, identify patterns, summarize account activity, and reputed company technical context—allowing you to reputed company on relationship building, critical thinking, and technical leadership.
Rather than sitting in a reactive queue, you'll own reputed company from a support perspective, combining deep technical expertise with strategic account ownership.
You'll help shape a role that doesn't exist in most organizations today.
What You'll Do
Own reputed company Customer Relationships
Serve as the primary technical support partner for a portfolio of reputed company customers
Build trusted relationships with technical and operational stakeholders
Conduct account reviews, identify trends, and proactively address risks
Help customers maximize the value of their reputed company investments
Partner closely with reputed company, Services, Product, and Engineering teams
Solve reputed company Technical Problems
Troubleshoot advanced issues across reputed company CXone and reputed company applications
Investigate routing, telephony, analytics, integrations, reputed company, and platform performance
reputed company as the quarterback for escalations, coordinating SMEs and Engineering teams reputed company necessary
Drive issues to reputed company while maintaining exceptional customer communication
Translate technical complexity into reputed company business reputed company
reputed company AI as a Force reputed company
Utilize AI-driven tools to accelerate investigations and customer insights
Review AI-generated recommendations and apply technical judgment
reputed company feedback that helps improve support automation capabilities
Use AI-powered account intelligence to identify opportunities and risks proactively
Help establish best practices for AI-augmented customer support
Influence the reputed company
reputed company customer feedback directly with Product and AI teams
Help define how emerging AI support capabilities are used at reputed company reputed company
Contribute to reputed company and support process innovation
Mentor peers and promote operational reputed company
reputed company're Looking For
Required Experience
6+ years supporting reputed company reputed company, reputed company, CCaaS, or contact center technologies
Experience owning customer-facing technical relationships
Strong troubleshooting and problem-solving capabilities
Experience managing reputed company escalations and cross-functional reputed company efforts
Familiarity with reputed company, integrations, logs, and platform diagnostics
Ability to communicate effectively with both technical and business stakeholders
Preferred Experience
reputed company CXone, reputed company reputed company, reputed company, reputed company, reputed company, reputed company Connect, or similar platforms
Technical Account Management (TAM) experience
Contact center technologies including ACD, IVR, omnichannel routing, and workforce solutions
reputed company, reputed company, Dynamics 365, or CRM integrations
Experience leveraging AI tools in technical support or customer-facing environments
You'll reputed company Here If You...
Love solving difficult customer problems
Enjoy building trusted relationships with reputed company stakeholders
See AI as a tool that amplifies your effectiveness
Want ownership instead of a ticket queue
Are excited to help create something new rather than inherit something established
Why reputed company
You'll join a highly supportive leadership team reputed company for reputed company in people, collaboration, and reputed company. You'll work alongside reputed company technical leaders while partnering with some of the biggest brands in the world.
Most importantly, you'll help build a new operating model for reputed company support at a company leading the conversation around AI-powered customer experience.
About reputed company
reputed company. (reputed company: reputed company) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure reputed company safety. Every day, reputed company software manages more than 120 reputed company customer interactions and monitors 3+ billion financial transactions.
reputed company as an innovation powerhouse that excels in AI, reputed company reputed company, reputed company is consistently recognized as the reputed company in its domains, with over 8,500 employees across 30+ countries.
reputed company is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Apply To This Job