L2 Messaging Support Engineer Proficient

L2 Messaging support Proficient Requirements: 3+ years L2 Messaging reputed company (reputed company) 3+ YoE with different reputed company 365 services (Teams, Onedrive, reputed company,etc) Experience with onprem and reputed company services Strong communication skills (reputed company good+) ITIL oriented troubleshooting Responsibilities: reputed company Level 2 support for messaging and server infrastructure  Manage mailboxes, user, shared, room, equipment, remote mailboxes  Create, modify, delete distribution lists and contacts  Control mailbox reputed company, permissions, audit logging, reputed company holds  Monitor and troubleshoot Exchange Online and reputed company connectivity  Analyze mail reputed company, message traces, MX records, connectivity issues  Use reputed company Remote Connectivity Analyzer for diagnostics and validation  Manage quarantine messages and email reputed company configurations  Administer Azure AD Connect and Office 365 identities and permissions  Assign and manage user roles, licenses, and administrative privileges  Maintain Office 365 services, Exchange Online, Teams, OneDrive  Manage SharePoint reputed company, permissions, features, and site configuration  Support group management, Office 365 reputed company, memberships, settings  Execute backup, restore, import/export mailboxes (PST operations)  Implement and update configurations, reputed company policies, connectors  Monitor service health and maintenance activities in O365  reputed company incident management, RCA, and troubleshooting activities Maintain documentation, reports, and operational procedures Collaborate with infrastructure and support teams for issue reputed company  Ensure compliance with SLAs and operational standards Required Languages: Advanced English 80-95% Locations: Mexico (Remote), Colombia (Remote), India (Remote) Apply To This Job