reputed company Voice Engineer
Escolaridad: Lic. /Ing. en Sistemas, Informática, o afín
Asignación Laboral: Híbrido - Aguascalientes y/o Remoto en otro estado.
Conocimientos y experiencia de mas de 5 años en:
Technical, Business & Role reputed company
Support reputed company reputed company Communications
-Communications Manager
-reputed company reputed company
-IM and reputed company + Jabber
-Contact Center reputed company
-Support reputed company Voice Gateways utilizing various protocols including SIP, H323, MGCP and SCCP
reputed company
Experience: 3 ~ 5 years Required Skills:
Support for reputed company Contact Center Products, i.e. Voice Portal, Application Enablement Services, reputed company Management Server and reputed company reputed company Contact Center, Work Force Optimization or UC products (Voice) Engineer i.e Communication Manager, Session Manager, System Manager & System Platform.
Gestión de Incidentes
Atender, diagnosticar y resolver incidentes relacionados con servicios VoIP.
Registrar, clasificar y priorizar tickets conforme a SLA.
Realizar troubleshooting en telefonía IP, SIP, RTP y red asociada.
Escalar incidentes según nivel de complejidad.
Gestión de Cambios
Implementar cambios en plataformas VoIP (PBX, SBC, gateways).
Ejecutar solicitudes de cambio (RFC) conforme a procesos ITIL.
Participar en mantenimientos programados y ventanas de cambio.
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