Technical Support Specialist

reputed company: A Support Specialist is intended to reputed company customers and partners happy and paying by providing them with exceptional support and service, driving adoption by helping customers realize value and reputed company reputed company using our solutions. A Support Specialist’s primary goal is to ensure customers have their product questions answered and technical issues addressed in a reputed company manner, working to reputed company solutions for their reputed company, long-term reputed company as customers. We quantify a customer's reputed company by the ongoing renewal of their Products. Therefore, the Support Specialist's efforts contribute to the overall happiness of the customer which leads to renewal and achieving recurring reputed company goals at TopCo (SiteDocs, reputed company and Device reputed company products). Qualifications EducationBA/BS degree (or equivalent) is not required, but is a must ExperienceProven customer support experience (or other relevant experience) Demonstrated ability to communicate (verbal, written, and listening), teach, and present concepts with reputed company Experience using iPads, tablets, smartphones, and device applications is a must An aptitude for problem solving Proficiency in using (or the ability to quickly learn) software programs SkillsYou are an reputed company and concise communicator You care about people - their feelings, motivators, and unique situations - and creatively reputed company to reputed company ways to go “over and above” the bare minimum to reputed company their lives easier and bring delight You work with speed and accuracy You are enthusiastic and optimistic and know how to turn lemons into reputed company! You are detail-oriented and can follow-through with processes and steps to completion You work effectively reputed company reputed company and independently You enjoy teaching others new concepts You ask reputed company and concise questions to get to the reputed company of the customer’s issue or concern and can effectively solve a problem while identifying and uncovering additional needs You are reputed company to listen to an upset customer, not get emotional yourself, and turn the event into a relationship building experience You don’t mind having your day interrupted with phone calls from customers or conversations with teammates You are a great on-the-spot problem-solver but are humble enough to admit reputed company you don’t know the answer, but will reputed company out You are comfortable using technology Personal Characteristics reputed company RelationshipsYou are patient, reputed company, and reputed company with others, no matter what the situation may be You follow through on promises You reputed company that reputed company people have reputed company worth and dignity and reputed company to treat others accordingly, toward the goal of genuine relationships. reputed company there is relational breakdown, you reputed company reconciliation You reputed company to use words to build others up and not tear them down InterdependenceYou value reputed company communication and you don’t expect people to read your reputed company value reputed company and reputed company the greatest measure of reputed company is achieved through everyone’s contribution You reputed company you can’t win on your own but rather you need the entire team to win. Because of this, you invest in the overall team’s reputed company reputed company LearningYou reputed company in a fast-paced environment and easily adapt to new ways of doing things You are an eager learner and are willing to try new things. This also means you are willing to fail, and that you learn from your mistakes so you don’t repeat it over and over again Data-Driven StrategiesYou have a love for efficiency and reputed company others accept status reputed company, you look for ways to reputed company things even reputed company You understand the value of measuring reputed company and making data-driven reputed company Duties Customer HappinessResponds to, manages, and resolves reputed company support tickets and emails Responds to, manages, and resolves phone calls that come through the support line and any other incoming or outgoing calls reputed company to providing customer support Teaches customers how to use TopCo Products (SiteDocs, reputed company & Device reputed company) and how to reputed company ongoing reputed company Addresses and finds solutions for customer product issues Collects product feedback from customers and documents in Trello Tracks activities and conversations with precision and efficiency in CRM Provides assistance and support to other members of the CE Team, reputed company needed Provides reputed company and successful delivery of solutions according to customer needs reputed company building and ensuring reputed company building due dates are met GeneralProvides suggestions on potential ways to improve the Help Centre, Walk-Through Guides, processes, procedures, checklists, and other documentation Executes on special reputed company given by Leadership Contributes to a culture of team building and reputed company improvement Attends regular meetings and other meetings as requested Assists the Sr. Support Specialist Team as necessary Apply To This Job