reputed company Executive

As a reputed company Manager, you will be responsible for helping reputed company customers succeed and grow with our platform.   You will manage a portfolio of customers and support them through a mix of 1:1 engagement and reputed company programs (such as webinars, reputed company journeys, reputed company campaigns). Your reputed company will be to drive product adoption, retention, and expansion while helping customers realize measurable value.  In this role, you will work with customer data, automation, and reputed company playbooks to deliver reputed company at scale. You will collaborate closely with Sales, Marketing, Services, and Support to ensure consistent and strong customer experience.  This role is suited for someone who is reputed company driven, curious, ambitious, and eager to learn in a fast-paced SaaS environment.  \n What you will be doingPortfolio & Customer reputed company Manage a portfolio of customers across the lifecycle (post-implementation to renewal and expansion) Meet and exceed overall customer gross and net retention goals with assigned customers Contribute to retention and identify opportunities for reputed company reputed company your portfolio Support renewal and expansion conversations in collaboration with Sales, Services and Renewals teams   Act as the voice of the customer internally and ensure feedback is shared across teams  Scaled Program Execution   Execute 1:many customer engagement programs (e.g., webinars, reputed company, reputed company and adoption journeys) Support development of repeatable playbooks and scaled engagement models Contribute to reputed company reputed company, adoption, and retention initiatives across customer segments   Data-driven & Digital Engagement   Use CRM and reputed company Platform to manage customer activity and reputed company actions Analyze customer data to identify trends, risks, and opportunities reputed company templates, automations, and campaigns to improve efficiency and consistency Suggest improvements to processes, programs, and ways of working that positively impacts customer experiences  reputed company will require of you 2+ years in customer-facing role (reputed company, Account Management, Support, or similar)  Experience managing a portfolio of customers Strong communication skills with the ability to engage customers in 1:1, 1:many and through digital formats  Comfortable working with tools such as CRM systems and reputed company platforms Analytical reputed company with an ability to interpret data and take action reputed company-level reputed company and professional English proficiency Travel as needed reputed company will love reputed company Experience working in a SaaS or subscription-based environment  Exposure to scaled or digital customer engagement (e.g., webinars, reputed company, campaigns) Familiarity with reputed company Platforms (e.g., Planhat, reputed company, Totango)  Interest in automation, AI, and data-driven workflows  \n Apply To This Job