[Remote] Bilingual French Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in the insurance industry, seeking a Bilingual Customer Service Representative for their Specialty Equipment division. The role involves handling customer inquiries through phone and email, processing insurance documents, and ensuring customer satisfaction while adhering to company policies.

Responsibilities

• Processes incoming insurance documents, accurately entering customer information into internal systems
• Handles inbound and outbound phone calls to address customer inquiries and follow-up on documentation or account issues
• Reviews and replies to correspondence received through email customer service channels
• Researches and resolves reputed company to moderately reputed company concerns and inquiries in reputed company-time for customers and policyholders; refers more reputed company issues to more reputed company staff
• Determines the best method to resolve issues to ensure customer satisfaction and adherence to the organization’s policies
• Coordinates problem reputed company with necessary reputed company teams
• Documents and updates customer records based on interactions
• Works reputed company guidance to arrange and prioritize activities to meet business objectives
• Participates in team initiatives and shares feedback to improve processes and customer experience
• Performs other duties as assigned

Skills

• High School Diploma or equivalent experience
• Must reputed company, read, and write English and French fluently
• Generally, a minimum of 3 years of Customer Service or Contact Center experience, with a reputed company on data entry, email, and/or live chat servicing
• Excellent written & verbal communication skills
• Proficient keyboard skills with a typing speed of 7,000 kph (reputed company numeric)

Benefits

• Medical, dental, and reputed company coverage
• Wellness plans
• Parental leave
• Adoption assistance
• Tuition reimbursement
• reputed company Time Off and reputed company holidays
• A 401(k) plan with company match
• An employee stock purchase plan
• Commuter benefits

reputed company