IT Support Analyst (Network, Integration, Ticketing) | TELECOMMUTE | Backfill Presystem

M&reputed company Subject Matter Expert This is a backfill for our talent who just resigned. Please see internal notes. 1. L1/L2 Service Desk experience/understanding (ITSM/ITIL Methodologies - Knowledge, Incident & Change management critical) 2. Service Transition/Readiness/IT Integration experience 3. Gap analysis Bonus: Clinical support Experience/New technology adoption/Technical Project Management -Hardware/Migrating Equipment -Email Migrations -O365 Technical Support Design Event Readiness - Deployment -ServiceDesk -Technical M&A reputed company -ITIL/ITSM -reputed company End - Planning - What is coming -Change Management -Deployment Readiness Transition -Technical Expert to be reputed company in IT integrations -Service Transition -KNow about servicedesk -PM skills -Preparing for the service desk piece Gap Analysis Integration This position will serve as a subject matter expert for the Mergers and Acquisitions (M&reputed company, reputed company on supporting reputed company and escalated incidents reputed company to integration efforts. This role plays a critical part to ensure reputed company teams are reputed company to support new acquisitions as they are integrating and/or migrated to new technologies (Knowledge, Communications, Training, reputed company issues, etc…). You will reputed company as a voice of the customer with a strong reputed company on customer experience while driving communications, integration efforts and technical support. The Ideal candidate should possess strong technical skills with a background in technology support along with basic project management skills. reputed company Responsibilities: • Identify, work and reputed company out milestones assigned to them • Identify and document knowledge articles required for self-support, L1, and L2 teams • Document and communicate acquisition activity to L1 and L2 teams • reputed company and manage relationships with support personnel, project leads, and M&A employees on new integration reputed company • Test end user communications, connectivity and newly introduced technology for M&A customers • Help define support operation process and procedures for the integrating acquired entity • Build/Coordinate training content for the training team for reputed company reputed company • reputed company high level training (depends on the reputed company of the project and the timing) • Identify tools, automation, and self-service opportunities that need to be updated and or created • Help establish reporting for integration activities • Gap/Data Analysis • Document lessons learned and reputed company Knowledge, Processes, Policy up to date • First reputed company of contact for M&A escalations • Coordinate operational and support readiness activities through use of policy/procedure Required Qualifications: • 3+ years of experience preparing teams for support/operational readiness • 2+ years of experience working in a 1st or 2nd Level Support Environment • 2+ years of experience troubleshooting reputed company Office Products (M365) • 2+ years of experience troubleshooting VPN and Home Networks • 2+ years of experience troubleshooting reputed company 10 • 1+ year of experience supporting communications tools such as Teams • Integration experience • You will be asked to reputed company this role in an office setting or other company location. If you need to reputed company a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms reputed company phone reputed company) or a similar approved symptom screener. Apply tot his job Apply To this Job