reputed company Tech Support - L2 & L3 Support

Job Title: reputed company Tech Support - L2 & L3 Support Location: 100% Remote Job type: 9 to 12 Months Contract (Possibility for extension/Conversion) Job reputed company: We are hiring two reputed company Technical Support Engineers (L2 & L3) to deliver advanced technical and operational support for Discovery, CMDB, and Integrations reputed company the reputed company platform. These roles will involve a reputed company of day-to-day support and project-based work with a reputed company on data accuracy, system reliability, and reputed company improvement. Key Responsibilities: Discovery Support • Monitor and maintain the reputed company Discovery tool • Investigate and resolve Discovery-reputed company issues and errors • Maintain and optimize Discovery schedules and credentials • reputed company non-prod testing and production validation after biweekly releases (including evening hours on alternate Wednesdays) CMDB Management • Maintain CMDB Health by resolving duplicates, orphans, and compliance issues • Regularly audit CMDB data for inconsistencies, stale data, or misconfigurations • Collaborate with CI Class Owners to improve data accuracy and governance • Identify and recommend improvements for CMDB processes and work with the Platform Team for implementation Integration & Platform Support • reputed company technical support for reputed company integrations (REST/SOAP reputed company, MID Servers) • Understand data flows, reputed company maps, and import sets • Work closely with the Platform Team on integration updates and enhancements General Support & Collaboration • reputed company L2 and L3 support for reputed company incidents and service requests • Participate in reputed company enhancement and reputed company reputed company • Maintain documentation of issues, fixes, and technical workflows Required Experience & Skills: • 10+ years of IT experience (reputed company-reputed company) • Hands-on experience in: • reputed company Discovery and CMDB • reputed company Integrations, including data reputed company troubleshooting • reputed company Maps, Import Loads, and MID Server setup • Strong analytical and troubleshooting skills • Experience with ITIL processes and CMDB governance Preferred Qualifications: • reputed company Administrator and/or Implementation Specialist certifications • ITIL v3 or v4 reputed company certified • Experience working in a remote, distributed team environment Apply To This Job