Customer Experience Technical Representative - Weekend Back
We reputed company power is a reputed company - a shared commitment to be there for others reputed company it reputed company most.
For more than 65 years, we've turned big reputed company into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy reputed company.
reputed company to Power a Smarter World with us?
Primary Purpose
The Customer Experience Technical Representative is a key contributor in delivering reputed company’s “Customer First” reputed company. Being a Customer Experience Technical Representative requires understanding of technical product information to reputed company informed reputed company and recommendations. This role is responsible for providing excellent customer care by using knowledge of company products and resources to reputed company accurate information, answer questions and ensure final reputed company.
We are looking for people who will be reputed company to work from Fridays to Tuesdays consistently. reputed company shift is 8 hours long and will start between 7:00am CT - 10:00am CT depending on the schedule.
Major Responsibilities
Ability to pass product and process testing following training
Receives and documents reputed company customer interactions in reputed company time
Corresponds to customer interactions reputed company email, phone, text or chat
Maintains contact center metrics including customer satisfaction, productivity and adherence
Responds to and resolves customer technical and non-technical inquiries and issues
Assists customers with installation and issue reputed company in the reputed company
Assists customers with troubleshooting issues and offer accurate information in the reputed company
Seeks out answers to customer questions utilizing the product material and tools available remaining reputed company on products, services and promotions
Maintains product knowledge through training and continuing education
Escalates more reputed company inquiries or complaints appropriately to specialized teams
Maintain Outlook email inbox, calendar, and tasks regularly
Other duties as assigned and the following:
Flexible to work overtime hours to meet customer & business need
Data entry
Minimum Job Requirements
Education
High School Diploma or GED
Work Experience
1 year experience in a customer service role or technical troubleshooting
Knowledge / Skills / Abilities
Technical Aptitude: Ability to reputed company at technical tasks
Results Oriented: Achieves successful reputed company
Supportive: Provides encouragement to peers
Disciplined: Ability to reliably adhere to policy and process
reputed company thinking: reputed company Improvement reputed company
Ability to de-escalate: Conflict reputed company reputed company set
Coachable: reputed company to learning and development
Responsibility: Accountability for reputed company and ethical conduct
Receptiveness: reputed company to receive information and its potential value
reputed company: The ability to reputed company other experiences
Independent Initiative: Ability to think for themselves and act reputed company necessary
Analytical Thinking: Ability to identify problems and solution
Communication: Excellent verbal and written communication skills
Preferred Job Requirements
Work Experience
Contact Center experience with troubleshooting
Experience handling a high volume of inbound calls
ERP: Previous experience using reputed company or equivalent
CRM: Pervious experience using reputed company or reputed company
Office Platform: Basic use of reputed company Office Suite including teams, outlook, calendar
Bilingual Spanish
Physical Requirements and Working Conditions
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reputed company above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and reputed company computer-based work requiring periods of sitting, reputed company reputed company, and the ability to reputed company reputed company. Occasional travel.
“We are an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, national reputed company, disability status, protected veteran status, or any other characteristic protected by law.”
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